Ramatoulaye Bah
BALTIMORE,MD
Summary
Seasoned professional with 6 years of experience in client services, data management, and process optimization. Excelled in roles requiring strong communication, adaptability, and attention to detail. Seeking a position to leverage expertise in service delivery, project coordination, and financial transaction accuracy.
Overview
6
6
years of professional experience
Work History
Senior Direct Support Professional (DSP)
Catholic Charities
09.2022 - Current
- Provide comprehensive care and ensure the safety of individuals, streamlining service delivery in collaboration with a team.
- Maintain and enhance the accuracy of client records, contributing to the optimization of organizational processes.
- Facilitate project coordination to boost the timeliness and efficiency of client services, promoting a cohesive team atmosphere.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
Team Leader
Amnyta Group / PDP Group
01.2021 - 08.2022
- Analyzed and improved title processing procedures to increase data accuracy and operational efficiency.
- Created and updated comprehensive documentation to support process enhancement initiatives.
- Maintained accuracy in documentation by diligently proofreading legal descriptions, tax records, and loan documents.
- Promoted teamwork within the department through active collaboration on tasks such as deed preparation and lien release tracking.
Claims Trainee
Alorica
01.2022 - 05.2023
- Resolved customer inquiries and financial transaction discrepancies, ensuring customer satisfaction and accurate issue resolution.
- Processed payments with high precision, maintaining meticulous accuracy in recording customer data.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier and Payment Processor
ShopRite / McDonald's
06.2019 - 12.2020
- Analyzed operational financial data to inform business strategies and improve efficiency.
- Delivered technical support for payment processing systems, facilitating smooth transactional operations.
- Maintained financial transaction accuracy, contributing to the organization's quality assurance standards.
Education
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus (UMGC)
06-2026
Skills
- Analytical & Problem-Solving Skills
- Project Coordination & Leadership
- Technical Proficiency (Microsoft Office, Excel, Salesforce)
- Data Analysis & Reporting
- Communication & Adaptability
- Teamwork & Interpersonal Skills
- Attention to Detail
- Time Management & Organization Skills
- Risk Management & Compliance Knowledge
- Financial Statement Analysis & Reporting
- Accounts Reconciliation & Audit Preparation
- Microsoft Office Proficiency
- Teamwork
- Communication
Accomplishments
A member of women in cybersecurity
honor roll student
Timeline
Senior Direct Support Professional (DSP)
Catholic Charities
09.2022 - Current
Claims Trainee
Alorica
01.2022 - 05.2023
Team Leader
Amnyta Group / PDP Group
01.2021 - 08.2022
Cashier and Payment Processor
ShopRite / McDonald's
06.2019 - 12.2020
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus (UMGC)