Ramatoulaye Diallo

• Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
• Generated numerous valuable leads through outbound phone calls to local consumers.
• Reviewed customer applications closely to identify any opportunities for further development and revenue.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.

• 1st project- Health Insurance

Assisted customers by resolving any confusion they had about their health insurance.

Replace insurance cards to consumers

• 2nd project- Coronavirus vaccine appointment scheduling

Helped individual schedule a covid19 vaccine appointment o Assisted in questions regarding covid19

• 3rd Project- Emails and Processing Separation Reports

Helped assist claimants via email

Reviews employer separation reports to ensure accuracy on claimant Employment Benefits

• 4th Project- Arkansas Eligibility Counselor

obtaining client information, prepared and monitored case plans

• Provided primary customer support to internal and external customers

• Served consumers by selling target product Long-established unpretentious service with customers to provide them with their needs and wants Earned opportunities to interview and mentor newcomers to the company.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.

• Quickly records transactions in MICROS system to deliver prompt service
• Demonstrated genuine hospitality while greeting and establishing rapport with guests
• Handle Cash and operate MICRO system Host/Concierge
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.