Ramatoulie Sonko
NEWARK
Summary
Results-driven HR Manager with extensive experience at Galileo (GTDNL) in HR management and client relations. Expertise in strategic negotiation, workforce performance optimization, and talent acquisition. Proven ability to enhance employee engagement and implement effective HR strategies, leading to improved organizational efficiency and culture.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Assistant Manager
CITI TRAVELS
2020 - 2023
- Enhanced customer satisfaction by optimizing travel booking processes and operations.
- Streamlined communication between sales and operations through coordinated initiatives.
- Drove service improvements by implementing effective customer feedback mechanisms.
- Negotiated contracts with vendors, improving overall service delivery conditions.
- Reduced outstanding receivables by implementing efficient billing procedures, enhancing cash flow.
- Identified new revenue opportunities through collaboration with sales teams.
Human Resources Manager
Galileo (GTDNL)
06.2018 - 04.2020
- Enhanced employee onboarding processes, fostering quick acclimation to company culture.
- Strengthened employee performance through targeted management initiatives and constructive feedback.
- Elevated workforce skills via comprehensive training programs and professional development opportunities.
- Aligned HR practices with organizational objectives through effective leadership collaboration.
- Transformed workplace culture by analyzing employee feedback and implementing engagement strategies.
- Resolved employee relations issues efficiently while maintaining strict confidentiality and professionalism.
Senior Executive Airline Services
Galileo (GTDNL)
06.2017 - 2018
- Spearheaded successful airline negotiations, enhancing travel provider collaboration and agreements.
- Cultivated strong partnerships with airlines, boosting relationship management and collaboration.
- Optimized key account management, ensuring daily contract accuracy and performance.
- Enhanced KPI measurement processes, facilitating improved airline database quality and accuracy.
- Represented company at domestic and international conferences, expanding industry presence.
- Developed strategic initiatives to enhance operational efficiency across multiple departments.
- Collaborated with cross-functional teams to streamline project workflows and improve communication.
Education
BBA - HUMAN RESOURCE AND MARKETING
SYMBIOSIS CENTER FOR MANAGEMNET STUDIES
INDIA01-2017
Skills
- Client relations management
- Financial cash management
- Strategic team guidance
- Strategic decision-making
- Employee relations Management
- HR Strategies/Policies
- Leadership training
- Strategic negotiation skills
- Workforce performance optimization
- Talent acquisition
- Team cohesion facilitation
- Executive presentation development
- Executive talent acquisition strategies
- Proficient in audience engagement
- Customer-focused
- CRM proficiency
- Workforce development
Certification
- CM - Certified Manager Certification
- Certified PMP- Project Management Professional
Languages
Hindi
Elementary
French
Elementary
Timeline
Human Resources Manager
Galileo (GTDNL)
06.2018 - 04.2020
Senior Executive Airline Services
Galileo (GTDNL)
06.2017 - 2018
Assistant Manager
CITI TRAVELS
2020 - 2023
BBA - HUMAN RESOURCE AND MARKETING
SYMBIOSIS CENTER FOR MANAGEMNET STUDIES