RAMBENDU YARNLAY
Atlanta,GA
Summary
Detail-oriented claims operations professional with extensive experience in insurance claims check processing, compliance review, quality assurance, and operational support within regulated environments. Expertise in analyzing claims data to identify discrepancies and enhance process efficiency. Proficient in cross-functional collaboration and training support while maintaining the highest standards of accuracy and confidentiality. Committed to leveraging claims expertise and analytical skills in a Claims Management Analyst role to drive operational excellence and ensure effective oversight.
Overview
7
7
years of professional experience
Work History
Customer Experience Consultant
Assurant - Client Chase
09.2024 - Current
- Process, review, and endorse insurance claim payments, ensuring accuracy, compliance, and timely disbursement in alignment with internal policies and regulatory requirements.
- Analyze claim documentation to identify discrepancies, mitigate risk, and prevent processing delays or financial errors.
- Perform quality checks on claims and payment workflows, supporting audit readiness and operational consistency.
- Support training of new team members by delivering system walkthrough and reinforcing document standards.
- Collaborate with internal team (Chase Private client bankers/ branch managers) to assist with Branch Endorsement, and resolve complex claim issues.
Airline Support Specialist
Unifi-Delta
08.2023 - 09.2024
- Facilitated the check in process, including handling boarding passes, and verifying travel documents.
- Effectively resolved a wide range of customer issues, including flight delays, baggage mishandling, and ticketing errors, by providing prompt and accurate solutions.
Student Intern- Social Media Marketing Assistant
Albany State University
01.2023 - 05.2023
- Led digital engagement efforts as a Social Media Marketing Assistant for the university’s athletics and student engagement pages.
- Developed and executed content strategies tailored to resonate with diverse student audiences, resulting in major growth in reach, interaction, and community involvement.
- Actively responded to email, messages and comments to maintain positive relationships, boost satisfaction, and promote school spirit.
Student Engagement Liaison
Junior Achievement of Georgia
01.2019 - 04.2019
- Served as a liaison for the 3DE Business Magnet Program at Banneker High School, supporting Junior Achievement’s mission to educate and empower youth through experiential learning.
- Facilitated and delivered interactive financial literacy session to thousands of middle school students across Metro Atlanta, participating in JA Finance Park and JA BizTown programs at the Junior Achievement Discovery Center.
- Ensure compliance and readiness for participation by reviewing and verifying student permission forms and documentation for program involvement.
Education
Bachelor of Science - Marketing
Albany State University
Albany, GA01.2023
Skills
- Compliance & Regulatory Adherence
- Claims Documentation & Reporting
- Training & Onboarding Support
- Operational Analysis
- Risk Mitigation
- Attention to Details
- Reliability
- Microsoft office, excel, powerpoint
Timeline
Customer Experience Consultant
Assurant - Client Chase
09.2024 - Current
Airline Support Specialist
Unifi-Delta
08.2023 - 09.2024
Student Intern- Social Media Marketing Assistant
Albany State University
01.2023 - 05.2023
Student Engagement Liaison
Junior Achievement of Georgia
01.2019 - 04.2019
Bachelor of Science - Marketing
Albany State University