Rameez Aziz
Santa Clara,CA
Summary
Results-driven professional with demonstrated success cultivating valuable relationships with customers. Possess excellent technical knowledge and adept at communicating technical details in a manner that is easy to understand. Proven ability to manage multiple tasks and projects simultaneously, prioritizing each for maximum effectiveness and efficiency. Driven by new challenges and the desire to excel in all endeavors.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Systems Analyst
Wells Fargo
San Francisco, CA
06.2021 - Current
- SME for Business Applications including General Ledger, Accounts Payables, Procurement, Order to Cash, Procure to Pay,
- Cash Management, Receivables, Billing by provided effective solutions for General Accounting department
- Automated the manual data and report process for a new business division reducing the time by more than 80%
- Successfully transition and transform the Monthly Report Analysis report distribution improving the reliability and efficiency by fully automating the report distribution - Improved the delivery of reports to 100% and eliminating close to 3-4 hours of manual verification and distribution
- Collaborate and consult with business and technology teams to evaluate and resolve issues to provide technological solutions and manage both project schedules and deliverables
- Coordinate communication and information flow between business and technology teams as needed
- Create and maintain project / systems documentation and proactively monitor & manage project schedules and deliverables.
Customs and Border Protection Officer
U.S. Customs and Border Protection, CBPO
San Francisco, CA
04.2020 - 04.2021
- Processed numerous individuals, including immigrants, immigrants and United States citizens in the port of entry environment
- Tasked on a daily basis with researching, interpreting and applying the Immigration and Nationality Act to make decisions regarding applications and petitions for immigration benefits in the port of entry environment
- Experience in conducting questioning of individuals to determine facts concerning criminal activity, terrorism, smuggling and/or fraud
- Extensive experience in processing adverse actions cases such as Visa Waiver Refusals, Visa Waiver Removals, Expedited
- Removals, Withdrawals, Deferred Inspections and Notice to Appear
- Inspected documents on a daily basis to determine authenticity.
Associate Project Manager
Fusion Analytics
Palo Alto, CA
10.2019 - 03.2020
- Write Apex code and triggers, build VisualForce pages & components
- Own the Release Management process which includes resolving merge conflicts, deployments and post-deployment tasks
- Develop and deploy solutions using Salesforce (workflows, process builders, configurations)
- Document complex systems, processes, events and architectures
- Plan and execute automation of business processes
- Interview cross functional teams to elicit business requirements
- Work across the organization to document business processes and designs
- Coordinate day-to-day problem, issue resolution and ensure timely resolution of issues.
IT Support Specialist
San Francisco State University
San Francisco, CA
07.2019 - 03.2020
- Support mixed Mac & PC environment for 400+ users at HQ
- Build, deploy and maintain user desktop/laptop systems and cell phones with special emphasis on Mac and iOS
- Install, maintain and update Zoom Videoconference Rooms
- Monitor Helpdesk Support requests using automated ticketing systems (Salesforce & Zendesk)
- Support MDM with Apple DEP Integration
Skills
- Atlassian JIRA
- UAT Support
- Production Support
- Requirements Definition
- Agile Expertise
- Scrum Methodology
- Functional Requirements Specification (FRS)
- Technical Specifications
Certification
Scrum Master Certified Jan. 2020
Timeline
Business Systems Analyst
Wells Fargo
06.2021 - Current
Customs and Border Protection Officer
U.S. Customs and Border Protection, CBPO
04.2020 - 04.2021
Associate Project Manager
Fusion Analytics
10.2019 - 03.2020
IT Support Specialist
San Francisco State University
07.2019 - 03.2020
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