Ramesh Dahal
West Chester,Ohio
Summary
I am a computer enthusiast and a aspiring computer engineer who understands the needs of both business and home users. Detail-oriented IT Specialist with over 2 years of experience in Technical Support, Software, Hardware, Troubleshoot, resolving problems and improving customer goals. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Specialist
XPO Logistics
Fort Worth, TX
07.2018 - 05.2020
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Associate of Science - Computer And Information Sciences
Tarrant County College District
Fort Worth, TX06.2020
Skills
- Python
- Javasctipt
- HTML
- CSS
- SQL
- IT Support
- Hardware Troubleshooting
- Hardware and Software Configuration
- Hardware and Software Installation
- Technical Support
- Troubleshooting and Diagnostics
Certification
- JavaScript Algorithms and Data Structures - FreeCodeCamp
- Computer Science - Udacity
Timeline
IT Specialist
XPO Logistics
07.2018 - 05.2020
Associate of Science - Computer And Information Sciences
Tarrant County College District
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