Raminderjeet Kaur
New York,NY
Summary
Product Owner with over 8 years of experience in IT and software development, specializing in Credit Card and Finance sectors. Expertise in managing the complete software lifecycle using Agile methodologies, leading Scrum teams to deliver high-quality products on time. Proven ability in stakeholder engagement, requirement gathering, and cross-functional collaboration, consistently exceeding expectations. Strong strategic planning and process optimization skills, driving innovative solutions that align with organizational objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SR. PRODUCT OWNER (CONTRACTOR)
US Bank
New York, USA
03.2021 - Current
- Directed Digital Consumer Lending strategy, managing diverse product portfolio to align with U.S. Bank objectives.
- Executed comprehensive stakeholder management, gathering and documenting critical requirements including BRD and RFP.
- Facilitated cross-functional collaboration with Business, Marketing, and Compliance teams to launch new features and enhance existing features.
- Spearheaded design and launch of 'Check My Rate' feature with TransUnion, boosting personal loan submissions by 12% and acceptance by 8%
- Collaborated with Marketing and TransUnion for targeted campaigns, enhancing customer engagement and product adoption.
- Developed application features for customers, integrating joint applicant capabilities with Salesforce APIs.
- Utilized Salesforce and Adobe Analytics to create data-driven marketing strategies, optimizing feature launches.
- Launched educational resources like Debt Consolidation Hub, empowering customers in financial decision-making.
PRODUCT OWNER (CONTRACTOR)
American Express
New York, USA
11.2015 - 03.2021
- Directed product strategy and technical vision for Global Commercial Services, aligning with American Express objectives.
- Leveraged performance metrics and KPI tracking to evaluate and adjust product strategies consistently.
- Drove cross-functional alignment through strategic management, collaborating with Risk, Compliance, Legal, Marketing, and Sales.
- Conducted comprehensive business analysis using tools like BRD, Use Cases, and FRS for requirement gathering.
- Led Product Increment planning by creating Epics, Features, and categorizing user stories for development.
- Facilitated weekly Change Control Board meetings to prioritize feature releases based on stakeholder insights.
- Enhanced customer enrollment journey for lending products, tripling eligible merchants and increasing loan originations by $20M monthly.
- Managed financial relief programs, achieving over $250 million in enrollments, marking 250% YoY growth.
Education
Master of Science - Biotechnology
University of Pennsylvania
Philadelphia, Pennsylvania05-2020
Bachelor of Science - Bioengineering
Lehigh University
Bethlehem, Pennsylvania05-2015
Skills
- Product strategy and management
- Software development lifecycle
- User experience design
- Business requirement analysis
- User story mapping
- Product launch planning
- Roadmap development
- Data management and analysis
- Consumer lending expertise
- Risk assessment and management
- Digital transformation initiatives
- Cross-functional leadership
- Rally and JIRA proficiency
- Confluence and SharePoint usage
- KPI tracking
- Agile frameworks
- Quality Center management
- Application lifecycle management (ALM)
- MS Visio diagramming
- Microsoft Office proficiency
- Photoshop graphic design
- Balsamiq wireframing expertise
- Tableau data visualization
- Figma interface design
Certification
SAFe Certified Product Owner, Scaled Agile
Timeline
SR. PRODUCT OWNER (CONTRACTOR)
US Bank
03.2021 - Current
PRODUCT OWNER (CONTRACTOR)
American Express
11.2015 - 03.2021
Master of Science - Biotechnology
University of Pennsylvania
Bachelor of Science - Bioengineering
Lehigh University
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