Ramiro Candido
Houston,TX
Summary
Reliable individual proudly offering 3 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Honest hard working individual looking for ways to maximize their work experience, looking to assist others while still being coachable, friendly and approachable.
Overview
3
3
years of professional experience
Work History
McDonalds Crew Trainer
McDonald's
03.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Bar Manager
Micheladas Xpress
03.2021 - Current
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Consulted with managers to organize special events and promotions.
- Improved customer service rankings by resolving issues quickly and accurately.
Hotel Front Desk Agent
Four Points By Sheraton
06.2023 - 08.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Resolved service-related problems and documented actions in system.
Education
No Degree - Welding
Universal Technical Institute of Texas Inc
Houston, TX03.2024
High School Diploma -
Westfield High School
Houston, TX05.2023
Skills
- Processing Payments
- Training Materials Development
- Performance Evaluation
- Policies and Procedures
- Coaching and Mentoring
- Learning Platforms
- Sales Expertise
- Cash Handling
- Use of Microsoft Office
- Professional speaking
Guitar, Instrument Maintenance, Physical Fitness
I have been playing guitar since i was 15, and ever since i began i was always intrigued into getting it to play as best as i can while simultaneously increasing my own skills in the instrument. As for my physical fitness, i have been going to the gym at the beginning of 2021 and i go on a regular basis, i don't coach people in a professional but i do often give advice to my friends and family and try my best to get them started and lead them onto the right path.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hotel Front Desk Agent
Four Points By Sheraton
06.2023 - 08.2023
McDonalds Crew Trainer
McDonald's
03.2022 - Current
Bar Manager
Micheladas Xpress
03.2021 - Current
No Degree - Welding
Universal Technical Institute of Texas Inc
High School Diploma -
Westfield High School
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