Ramiro Carranza
Team Lead
Bell Gardens,CA
Summary
Reliable and upbeat Team lead successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Floor Lead
Stiiizy DTLA
City of Los Angeles, CA
07.2020 - Current
- Opened and closed store independently when needed and prepared nightly closing duties.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Checked prices for customers and processed items sold by scanning barcodes.
- Stocked merchandise, clearly labeling items, arranging according to price range.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Assisted customers by answering questions and fulfilling requests.
- Assisted customers with locating and choosing merchandise in any store department.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Recognized and tapped talented staff to fill key positions and maximize productivity.
- Monitored participant workflow and behaviors throughout training process.
Barista
Tierra Mia Coffee
South Gate, CA
08.2019 - 07.2020
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created over 1000 too 200 drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Cleaned counters, machines, utensils and seating areas daily.
- Constantly expanded personal knowledge of coffee styles and varieties.
Sales Associate
Sam's Club
South Gate, CA
06.2018 - 06.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained organized, presentable merchandise to drive continuous sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Education
High School Diploma -
Elizabeth Learning Center
Cudahy, CA 06.2011 - 06.2015
Skills
Customer service
Supervision
Leadership
Verbal and written communication
Teambuilding
Training & Development
anti-Sexual harassment certification
Was certified to stop any type of harassment that goes on in the work space and help resolve any issues with a professional perspective.
Timeline
Floor Lead
Stiiizy DTLA
07.2020 - Current
Barista
Tierra Mia Coffee
08.2019 - 07.2020
Sales Associate
Sam's Club
06.2018 - 06.2019
High School Diploma -
Elizabeth Learning Center
06.2011 - 06.2015