Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAMIRO CERVANTES

Los Angeles,CA

Summary

I am pursuing a Test Engineer role that will enable me to leverage my skills, strengths, and product knowledge to contribute to the growth and reputation of Rapiscan Systems. I possess extensive experience in testing and servicing X-ray Baggage Scanner Equipment, encompassing both component and system levels. Possessing more than twenty-six years of experience in the X-ray Baggage Scanner sector, I have held roles as a Test Technician, System Engineer, and Service Support Specialist. Creative problem solver with the ability to work independently and in a team environment. Ability to develop staff through knowledge transfer and cross training. Enjoy designing innovative systems and overcoming challenges.

Overview

29
29
years of professional experience

Work History

Technical Support Specialist

RAPISCAN SYSTEMS INC
TORRANCE, CA
08.2007 - Current
  • Offer technical assistance to Field Service Technicians, customers, and service providers in the installation, troubleshooting, and maintenance of x-ray security systems, utilizing both integrated diagnostics and external testing equipment.
  • Offer guidance and/or assessment, conduct repairs, or replace faulty units/components as necessary to identify the source of the malfunction.
  • Ensure the service call database is kept up to date and regularly revise the technical support action item log.
  • Conduct a statistical analysis of diverse departmental data, including field failures and call closure rates, utilizing the Dynamic 365 Rapiscan Customer Center (CRM).
  • Collaborated extensively with the Global Technical Product Support Specialist, the Engineering Team, and other engineering personnel to assist in identifying and resolving issues.
  • Developed a testing protocol and conducted failure analysis on computers returned from the field.

Assistant Manager Technical Support Department

ASTROPHYSICS INC
City of Industry, CA
01.2007 - 08.2007
  • Supervise the activities of the Technical Support Team.
  • Monitor the history and assess the advancement of all service claims.
  • Hold weekly meetings with the Technical Support Staff to assess adherence to company standards and procedures.
  • Conduct a monthly evaluation of customer service inquiries, unit field malfunctions, and component field failures, and present the findings to management.
  • Create Engineering Anomaly Reports (EARs) and Non-Conformance Reports (NCR) as required, taking into account failures observed in the field and feedback received from customers.
  • Conduct regular audits of customer files, machine folders, installation reports, follow-up reports, on-site reports, and radiation surveys.
  • Conducting random evaluations of the quality control process documentation and notifying Quality Assurance of any identified non-conformities.
  • Examine the expense reports submitted by all Field Service Engineers.
  • Create service quotations for service products as required.
  • Weekly evaluations with the Accounting Department ensure that all services performed outside of warranty are invoiced appropriately.
  • Implement quarterly surveys to assess the satisfaction levels of agents and customers associated with Astrophysics on a global scale.
  • Encourage the marketing of extended service contracts.
  • Deliver technical assistance to customers and field engineers through both telephone and email communication.
  • Coordinate the On-Site Repair and Installations with Field Services Engineers.
  • Oversee the inventory of the Technical Service Group.
  • Collaborate with the Service Warehouse Controller to develop and uphold protocols for monitoring all incoming and outgoing components.
  • Perform in-house Technical Training when needed
  • Travel to Customer Site to Install or repair equipment when needed
  • Provide Operator Training and Threat Awareness Training to Customers
  • Attend weekly Quality Management Review meetings
  • Perform Internal Audits for ISO compliance.

System Engineer

ASTROPHYSICS INC
City of Industry, CA
06.2004 - 01.2007
  • Organized and trained the members of the newly developed Electrical Center.
  • Overseeing the turnkey product to the Manufacturing and Service Department.
  • Outsourced tasks for cost savings and manufacturing ease.
  • Performed first article testing for newly developed designs and second sourcing.
  • Designed test fixtures to fully simulate end user operation for Manufacturing and Service Department.
  • Identify system faults and root cause of failures.
  • Implement fixes for failure trends.
  • Supplied technical support for System Technicians and Service Engineers.
  • Advised Vice President of Operations on newly developed technology to enhance product.
  • Member of the design review committee.

Lead Test Engineer

L3 COMMUNICATIONS INC
Cypress, CA
01.2000 - 01.2004
  • Organized and trained the members of the newly developed Test Department
  • Coordinated the testing and troubleshooting of Airport security systems
  • Managing 12 Test Engineers/ Test Technicians
  • Developing test procedures and test plans for newly introduced products
  • Over saw Software and Hardware first article testing
  • Analyzed test data to determine trends in faulty components
  • Participated in multiple cost saving projects
  • Designed and implemented process improvements for ease of manufacturing
  • Developed assembly and test instructions for outsourcing of electrical sub assemblies
  • Created process and test procedures to accomplish ISO 9001 certification
  • Performed tests for newly launched products into Manufacturing
  • Create assembly and electrical drawings using AutoCAD 14.

Lead Test Technician

L3 COMMUNICATIONS INC
Long Beach, CA
01.1996 - 01.2000
  • Trained newly hired test technicians
  • Created and performed test instructions for PCB validation tests
  • Design test fixtures for testing electronic sub assemblies
  • Performed component level troubleshooting on PCB's
  • Outsourced the test and repair of PCB's
  • Coordinated the calibration of test equipment for ISO 9001 compliance
  • Supported Manufacturing and Service Departments with technical issues.

Education

Bachelors of Applied Science Degree in Electronic Engineering Technology -

I.T.T. Technical Institute
Anaheim, CA
06.1999

Associates of Applied Science Degree in Electronic Engineering Technology -

I.T.T. Technical Institute
Carson, CA
06.1997

Skills

  • Strong Technical Troubleshooting, Debugging
  • Electronic System/PCB Wiring/schematic comprehension
  • Develop, document, and maintain test plans, test cases, and test scripts
  • Good communication skills and the ability to work collaboratively in a team environment
  • Excellent analytical and problem-solving skills
  • Willingness to learn and adapt to new tasks and responsibilities
  • Good computer skills, including proficiency in Microsoft Office applications with daily use of the following apps (eg, Word, Excel, Agile, Dynamic 365, Navision, Knowledge Base, )
  • Demonstrated commitment to safety and adherence to safety protocols
  • Continuously improve testing processes, tools, and methodologies to enhance efficiency and effectiveness

Timeline

Technical Support Specialist

RAPISCAN SYSTEMS INC
08.2007 - Current

Assistant Manager Technical Support Department

ASTROPHYSICS INC
01.2007 - 08.2007

System Engineer

ASTROPHYSICS INC
06.2004 - 01.2007

Lead Test Engineer

L3 COMMUNICATIONS INC
01.2000 - 01.2004

Lead Test Technician

L3 COMMUNICATIONS INC
01.1996 - 01.2000

Bachelors of Applied Science Degree in Electronic Engineering Technology -

I.T.T. Technical Institute

Associates of Applied Science Degree in Electronic Engineering Technology -

I.T.T. Technical Institute

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