Ramiro Figueroa
Garden Grove,CA
Summary
Dedicated professional with a strong background in customer service, staff management, and cash handling. Proven ability to enhance customer satisfaction and ensure compliance with workplace safety standards.
Overview
12
12
years of professional experience
Work History
Shift Supervisor / Prep / Cook / Cashier
Pollo Loco
Los Alamitos, CA
06.2014 - 08.2018
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Assisted customers with product inquiries, enhancing service quality and satisfaction levels.
- Managed cash register operations, maintaining accurate cash drawers throughout shifts.
- Monitored health and safety standards ensuring compliance with regulations in all areas of operation.
- Resolved customer complaints promptly enhancing guest satisfaction and loyalty.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Hot Prep Cook
El Pollo Loco
Cypress, CA
08.2012 - 09.2014
- Managed food preparation operations ensuring adherence to company standards and recipes.
- Maintained cleanliness of kitchen equipment and workstations adhering to safety regulations.
- Collaborated with team members to ensure timely meal service during peak hours.
- Implemented quality control measures to guarantee consistency in food presentation and taste.
- Monitored inventory levels, assisting in ordering supplies to prevent shortages.
- Maintained proper food storage practices, including appropriate temperature control and rotation to maximize freshness and minimize waste.
- Utilized proper knife skills for efficient chopping, slicing, dicing, mincing of ingredients according to recipe specifications.
Restaurant Waiter
Acapulco Restaurant
San Pedro, CA
07.2006 - 10.2012
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, demonstrating strong time management and organizational skills.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to customers.
- Assisted in developing menu specials, contributing to enhanced guest satisfaction and sales growth.
- Implemented best practices for cleanliness and sanitation, maintaining a safe dining environment.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and retention rates.
Cashier
El Pollo Loco
Lakewood, CA
06.2009 - 07.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent cash handling practices.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Compton High School
Compton, CASkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Inventory control and record keeping
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor / Prep / Cook / Cashier
Pollo Loco
06.2014 - 08.2018
Hot Prep Cook
El Pollo Loco
08.2012 - 09.2014
Cashier
El Pollo Loco
06.2009 - 07.2012
Restaurant Waiter
Acapulco Restaurant
07.2006 - 10.2012
High School Diploma -
Compton High School