Ramiro Garza III
San Antonio,Texas
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
FIS
San Antonio, TX
07.2002 - 06.2024
- Processed returns, refunds, exchanges according to company policies and procedures.
- Review Probate, Estate and Trust documents received from clients
- Ensured compliance with all applicable state and federal laws related to consumer protection regulations.
- Analyzed customer feedback data to identify areas for improvement in products or services offered.
- Updated knowledge base articles regularly with relevant content that is easily accessible by employees.
- Tracked key performance indicators related to customer service operations using various reporting tools.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted with training new hires on products and services, best practices and protocols to reduce process gaps.
- Helped open accounts, process transfers, update information and carry out range of routine actions.
- Mentored junior team members and managed employee relationships.
Education
Some College (No Degree) -
San Antonio College
San Antonio, TXSkills
- Customer Order Management
- Report Generation
- Account Management
- Complaint resolution
- Good communication skills
- Customer Service
- QC
- Paperwork Processing
- Data Entry
- Team Development
- Building rapport
- Positive and professional
- Critical Thinking
- Microsoft Outlook
- Computer Proficiency
Certification
- Previously held and maintained Series 7, 66 license
Timeline
Customer Service Specialist
FIS
07.2002 - 06.2024
Some College (No Degree) -
San Antonio College
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