Norma Alcaraz
Howell,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Owner/Manager
From The Garden Gift Shop
02.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
WareHouse Associate - Material Handler
F&E
12.2017 - Current
- Verify that the RMA number matches the unit the customer has returned.Record notes based on condition of the unit and process accordingly.Send out merchandise to vendors for repair.
Office Clerk
CDS
04.2017 - 12.2017
- Examine orders that were loaded/unloaded on trucks and compared it with the database system, to verify accuracy of incoming or outgoing shipment.Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.Maintained and updated the database system as orders were being shipped and received.All orders were scanned and then filed once it was processed.File copies of orders that were shipped and received by date.Assigned doors to the truck drivers as they sign-in and maintained a log for the dock.
Human Resources Assistant
CRATE & BARREL
11.2014 - 03.2017
- Explain company personnel policies, benefits, and procedures to employees during orientations.Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.Request information from previous employers, and other references to determine applicants' employment acceptability.Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability.Prepare badges, passes, and identification cards, and perform other security-related duties.Record data for each temporary associate, including information such as hired dates and dates of and reasons for terminations.Record data for each employee, information as job safety observations, thank you cards, and incentives that were provided.Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.Manage the events committee, arrange holiday party, summer BBQ, and other activities throughout the year
- Prepare and mail checks.Maintain scheduling and event calendars.Order temporary support through staffing agencies according to the needs of the business.File and organize documents in the employees personnel and medical files.Update SDS books.
Education
Bachelor's Entrepreneurship Candidate -
MIDDLESEX COUNTY COLLEGE
Edison, NJ05.2020
High School Diploma -
NOTTINGHAM HIGH SCHOOL
Hamilton, NJ06.2012
Skills
- Spanish (Fluent)
- AS400
- JDA System
- Silkroad (applicant tracking)
- Foxware system
- Small business operations
- Relationship Building
- Verbal and written communication
References
- Susan Konopka, HR Manager, Crate&Barrel, 732-771-3118
- Stephanie Greene, HR Recruiter/Trainer, Crate&Barrel, 732-485-6423
- Micaella Acevedo, HR Generalist, Crate&Barrel, 732-832-6811
- Jessica Trepkoski, HR Generalist, Crate&Barrel, 908-227-0101
Languages
Spanish
Native or Bilingual
Timeline
Owner/Manager
From The Garden Gift Shop
02.2019 - Current
WareHouse Associate - Material Handler
F&E
12.2017 - Current
Office Clerk
CDS
04.2017 - 12.2017
Human Resources Assistant
CRATE & BARREL
11.2014 - 03.2017
Bachelor's Entrepreneurship Candidate -
MIDDLESEX COUNTY COLLEGE
High School Diploma -
NOTTINGHAM HIGH SCHOOL
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