Deanna McNair
Lockport,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Gift Town/Creations Gift Shop
08.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained a good standard of cleanliness.
- Stocked individual vendors’ displays as needed.
- Maintained accurate cash drawer.
Respite Care Provider
Niagara County Mental Health Association
06.2022 - 09.2022
- Designed and implemented various activities to encourage socialization and aid individuals in identifying potential.
- Provided compassionate and individual-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided respite care for families who have children with a diagnosed mental illness.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Respite Worker
Krystina Nightengale
04.2022 - 06.2022
- Maintained safe and hazard-free environments.
- Planned engaging recreational, developmental and entertainment activities.
- Provided relief support to primary caregivers of individuals living with autism.
- Prepared nutritious meals and cleaned house.
- Assisted with daily living needs such as personal hygiene.
Vendor
Self
08.2016 - Current
- Met sales goals by offering excellent customer service.
- Set up displays and signage to attract customers and boost sales for Papillon Marketplace.
- Processed transactions by calculating purchase totals and collecting payments.
- Recorded merchandise levels and frequently purchased products to reorder appropriate amounts.
- Responded to customer issues promptly to build strong professional relationships.
- Built and maintained strong relationships with wholesalers.
- Fostered client base by offering superior quality and low prices.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Direct Care Worker
Autism Services Inc
06.2001 - 12.2001
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Assisted disabled clients to support independence and well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted in a day habilitation classroom setting for adults who were diagnosed with autism.
- Developed a music therapy program for the adult day program.
Direct Care Worker
People Inc.
06.2000 - 12.2001
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Kept clients engaged in social networks and communities for personal health and growth.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Implemented individualized care plans to meet individual needs of each client.
- Engaged with clients with music therapy.
Education
None - Speech Language Pathology
SUNY Buffalo State
Buffalo, NYHigh School Regents Diploma -
North Tonawanda High School
North Tonawanda, NY06.1998
Skills
- Complex Product Knowledge
- Gift Wrapping Boxes
- Understanding Customer Needs
- Multi-Line Phone Systems
- Customer Service and Assistance
- POS Systems and Ordering Platforms
- Inventory Control
- Calm and Professional Under Pressure
- Compassion for Individuals with special needs
Volunteer Positions
Camp Pioneer, in Angola, NY
• Worked as a camp counselor for individuals who had a developmental disability.
• Worked on the maintenance staff, performing duties that included painting buildings and mowing large lawns.
Haiti
• Traveled to Haiti four times to volunteer in an orphanage and teach English.
Cambodia
• Volunteered in an orphanage for children with special needs.
Elderwood Nursing Home
• Directed a bell choir for residents.
Eye to Eye
• Planned and ran an art program for middle schoolers who have a diagnosed learning disability.
Let Them LOL
• Assembled nutrition packs for individuals facing malnutrition in Sierra Leone, Africa.
• Requested corporate donations for annual fundraiser.
Timeline
Respite Care Provider
Niagara County Mental Health Association
06.2022 - 09.2022
Respite Worker
Krystina Nightengale
04.2022 - 06.2022
Customer Service Associate
Gift Town/Creations Gift Shop
08.2019 - Current
Vendor
Self
08.2016 - Current
Direct Care Worker
Autism Services Inc
06.2001 - 12.2001
Direct Care Worker
People Inc.
06.2000 - 12.2001
None - Speech Language Pathology
SUNY Buffalo State
High School Regents Diploma -
North Tonawanda High School
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