Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramiyah Tucker

Bay Point,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

Cashier

The Habit Burger Grill
Concord
10.2021 - Current
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Redeemed coupons to discount purchases.
  • Built relationships with customers to encourage repeat business
  • Greeted customers entering store and responded promptly to customer needs
  • Worked flexible schedule and extra shifts to meet business needs
  • Assisted customers with returns, refunds and resolving transaction issues
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team
  • Quickly and accurately counted drawers at start and end of each shift
  • Oversaw daily operations of cashier department, ensuring compliance with company policies and procedures
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty

Restaurant Hostess

Rocco's Ristorante Pizzeria
Walnut Creek
03.2021 - 09.2021
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by 30%.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

Counselor-in-Training

Studio One
Oakland
06.2019 - 08.2019
  • Worked with children of varying age, interest, skill and developmental levels.
  • Mediated disputes or conflicts between campers to maintain peaceful environment.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Guided campers in swimming, hiking and team sports to help campers gain life skills and health benefits.
  • Participated in singing and storytelling to encourage positive camper experience and entertain campers.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Organized meetings, discussions, and events for 10-15 groups of people varying in age

Education

High School Diploma -

Clayton Valley Charter High School
Concord, CA
01.2020 - 06.2023

No Degree - Psychology

California State University - East Bay
Hayward, CA
08.2023 - Current

Skills

Leadership

undefined

Timeline

No Degree - Psychology

California State University - East Bay
08.2023 - Current

Cashier

The Habit Burger Grill
10.2021 - Current

Restaurant Hostess

Rocco's Ristorante Pizzeria
03.2021 - 09.2021

High School Diploma -

Clayton Valley Charter High School
01.2020 - 06.2023

Counselor-in-Training

Studio One
06.2019 - 08.2019

Similar Profiles

CREATE PROFILE
Ramiyah Tucker