Ramla Hassan

• Assisted customers with returns, exchanges, and order issues in a fast-paced retail environment.

• Resolved customer concerns professionally while maintaining a positive and helpful attitude.

• Processed transactions accurately and handled cash, card, and store credit payments.

• Coordinated with different departments to ensure smooth service and customer satisfaction.

• Maintained organization at the service desk while managing multiple customer requests.

• Participated in a structured summer internship focused on leadership and real-world problem solving.

• Worked in teams to analyze business challenges and develop strategic recommendations.

• Presented project findings to Accenture mentors and received professional feedback.

• Strengthened communication, collaboration, and presentation skills through group-based projects.

• Worked on a simulated consulting project, learning problem-solving, teamwork, and presentation skills. Collaborated with peers to develop recommendations and present findings to Accenture facilitators while gaining exposure to consulting and tech concepts.

• Supported facility and operations planning for Target properties.
• Assisted with data analysis and project deliverables.
• Helped improve efficiency and space utilization.

• Assisted clients with daily living activities including mobility support, hygiene, and meal preparation.

• Provided compassionate care while maintaining client dignity and independence.

• Monitored changes in client condition and communicated updates to family members and supervisors.

• Ensured a safe and comfortable home environment through light housekeeping and organization.

• Built strong, trusting relationships with clients through patience and consistent support.