RAMON CHANZA
Orlando,FL
Summary
Over 25 years of experience in Customer Services ,Sales Representative and Professional CDL Driver .
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
City Delivery Driver
Heritage Pool Supply
Kissimmee, Florida
10.2025 - Current
- Delivered pool supplies efficiently to residential and commercial locations.
- Operated delivery vehicle in compliance with safety regulations and company policies.
- Assisted customers with product selection and delivery scheduling as needed.
- Inspected vehicle regularly for maintenance needs and safety compliance.
- Provided exceptional customer service while handling inquiries during deliveries.
- Observed all traffic signs and signals while driving delivery route.
- Ensured proper handling of fragile items during loading and unloading process.
Rental Sales Agent
Nu Car Rental
Denver, CO
06.2023 - 08.2025
- Meet & greet. Genuinely established rapport with all quest during check in.
- Assisted guest with information about local attractions, directions, restaurants, or issues/concerns during rental period.
- Sales & Up-selling: suggested additional services, upgrades, or insurance options to customers to enhance their rental experience and generate additional revenue for company.
- Closed all transactions positively.
- Greeted customers and provided excellent customer service.
- Collaborated with team members to improve rental process workflows.
- Resolved customer inquiries and addressed concerns efficiently.
- Provided exceptional customer service to enhance client satisfaction.
- Processed rental transactions using company software and payment systems.
- Assisted customers with vehicle selection and rental agreements.
Central Florida Delivery driver
Airgas
Orlando, FL
04.2015 - 05.2023
- Warmly greet business owners/employees upon delivery of products.
- Maintain accurate logs, fulfill clients' requests and equipment deliveries and submit documentation at end of shift.
- Clean and maintain vehicle and assess vehicle for damage after each shift.
- Operate Class B vehicle and carefully followed all safety protocols and procedures.
- Coach recently hired employees on company guidelines, conduct and practices and offered to assist with any problems.
City Delivery Driver
AmeriGas
Orlando, FL
09.2012 - 04.2015
- Customer Service.
- City Driver in Central Florida and Theme Parks.
- Support Travel to other cities.
- Safety maintenance.
- Pre-trip inspection.
- Load and material for delivery.
Motor Coach Operator
Mears Transportation
Orlando, FL
01.2012 - 02.2013
- Ensured passenger safety and comfort during transport operations.
- Conducted pre-trip inspections to maintain vehicle performance standards.
- Adhered to scheduled routes and maintained timely arrivals for customer satisfaction.
- Managed diverse passenger needs, delivering exceptional customer service throughout journeys.
Rental Sales Agent
Thrifty
Orlando, FL
06.2009 - 08.2012
- Maintained daily yield above location standard.
- Sold optional collision coverage, liability coverage, medical coverage, roadside service, and vehicle upgrades to increase revenue.
- Explained terms of rental agreements.
- Handled customer related issues, example: car accident reports, stolen or vandalized cars and more.
- Maintained and updated rental agreement files.
- Showing customers to their vehicle, inspecting for damage, showing customers special features of vehicle.
- Have fun with customers while maintaining calm and professional manner at all times.
Education
High School Diploma -
Roxbury Community College
Skills
Bilingual English and Spanish
Accept direction and coaching graciously
Excellent communication
Negotiation
Empathic accuracy
Strong client relations
Presentation skills
Decisive
Strong listening and closing skills
Warm and friendly personality
Professional appearance
Ability to achieve goals and exceed expectations
Outstanding customer relationship skills
Computer skills
Schedule flexibility
Good sense of humor
Strong conflict resolution strategies
Persuasive negotiator
Timeline
City Delivery Driver
Heritage Pool Supply
10.2025 - Current
Rental Sales Agent
Nu Car Rental
06.2023 - 08.2025
Central Florida Delivery driver
Airgas
04.2015 - 05.2023
City Delivery Driver
AmeriGas
09.2012 - 04.2015
Motor Coach Operator
Mears Transportation
01.2012 - 02.2013
Rental Sales Agent
Thrifty
06.2009 - 08.2012
High School Diploma -
Roxbury Community College