Ramon Escamilla
Pearland,Texas
Summary
Diligent Sales Manager with strong background in managing pre-owned vehicle sales and ensuring customer satisfaction. Demonstrated success in increasing inventory turnover and optimizing sales strategies. Proven track record of fostering team collaboration and implementing effective sales techniques. Developed skills in high-paced sales environment, focusing on customer service and team leadership. Adept at analyzing market trends and managing inventory to optimize sales performance. Seeking to transition into new field where these transferable skills can drive success and growth. Personable and driven, with solid understanding of customer relations and sales strategies. Well-versed in market analysis and inventory management, combining this knowledge with strong negotiation and communication skills. Committed to driving sales growth and building lasting client relationships. Offering excellent interpersonal skills and natural aptitude for sales in competitive environment, eager to learn and grow. Brings natural ability to understand market trends and customer needs, coupled with proficiency in sales techniques and inventory oversight. Ready to use and develop communication and negotiation skills in Sales Manager role.
Overview
10
10
years of professional experience
Work History
Preowned Sales Manager
Central Houston Nissan
07.2023 - 10.2024
- Responsible of inventory and pricing
- Managed 25 employees that brought in the highest annual revenue in the history of the company
- Responsible for hiring and developing sales staff that was recognized as one of the biggest revenues staffs in the region producing
- Developed a comprehensive training program for new hires, ensuring they were well-prepared and knowledgeable before engaging with customers.
- Coordinated with service department to ensure all pre-owned vehicles were thoroughly inspected and ready for sale, resulting in reduced customer complaints.
- Continuously sought opportunities for professional development within the industry, staying informed of market trends and best practices to maintain a competitive edge in pre-owned vehicle sales.
- Maintained open lines of communication with upper management, providing regular updates on sales performance and addressing any concerns proactively.
- Developed and maintained relationships with financial institutions, securing favorable financing options for customers and increasing sales volume.
- Conducted regular performance reviews of sales staff, identifying areas for improvement and providing constructive feedback to drive continuous growth.
- Established a positive work environment within the sales team that fostered collaboration and healthy competition, contributing to overall success.
- Maintained a strong presence on the showroom floor during peak hours, supporting sales staff as needed while modeling exceptional customer service skills.
- Increased customer satisfaction by implementing a streamlined sales process for pre-owned vehicles.
- Collaborated with the General Sales Manager to set monthly sales targets and develop strategies to achieve them consistently.
- Organized promotional events at the dealership that showcased the benefits of purchasing pre-owned vehicles, boosting foot traffic and generating leads.
- Created an efficient system for managing online vehicle listings, ensuring accuracy and timely updates that attracted potential buyers.
- Oversaw all aspects of the vehicle reconditioning process, coordinating tasks between departments efficiently to minimize turnaround time.
- Trained and mentored sales team members, improving their product knowledge and negotiation skills, leading to higher close rates.
- Monitored inventory age closely, making strategic adjustments in pricing or promotion as necessary to reduce aged units quickly but profitably.
- Analyzed market trends and adjusted inventory levels accordingly, maximizing profitability while reducing days on lot.
- Negotiated trade-in values with customers fairly but assertively, ensuring a profitable return on investment for the dealership.
- Managed the sales team''s schedule effectively, ensuring adequate coverage during business hours without sacrificing work-life balance.
- Implemented targeted marketing strategies for the pre-owned inventory, resulting in increased visibility and faster turnover.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
New Car Sales Manager
Bayway Dodge Chrysler Jeep
03.2020 - 07.2023
- Responsible for managing, leading, and directing employees
- Maintain the profitability of the department while controlling expenses
- Maintain effective working relationships with vendors and clients
- Responsible for maintaining a high customer service satisfaction
- Improved overall customer buying experience to safeguard dealership revenue.
- Optimized dealership profits by skillfully negotiating deals with customers and vendors.
- Managed online presence effectively to generate leads, boosting online inquiries and showroom visits significantly.
- Conducted regular competitor analysis to identify emerging trends and adjust strategies accordingly, maintaining a competitive edge in the market.
- Encouraged a high-performance culture among the sales team by setting ambitious targets and rewarding top performers.
- Boosted customer satisfaction by implementing new sales strategies and streamlining the car-buying process.
- Spearheaded initiatives aimed at enhancing brand reputation which led to increased visibility in the local market.
- Increased overall revenue with effective marketing campaigns and targeted promotions.
- Expanded market reach by fostering partnerships with local businesses and community organizations.
- Successfully negotiated bulk discounts from manufacturers for volume purchases, leading to reduced costs for the dealership.
- Mentored junior staff members, cultivating a positive work environment that promoted growth and development within the team.
- Monitored regional automotive industry trends to inform strategic decision-making regarding inventory acquisition or disposition.
- Enhanced employee performance through targeted training programs and consistent feedback.
- Improved sales team efficiency by monitoring key performance indicators and providing actionable insights.
- Implemented customer retention programs that increased repeat business from loyal clients over time.
- Streamlined inventory management processes, reducing overhead costs and improving vehicle turnover rates.
- Developed strong relationships with manufacturers, ensuring optimal pricing for dealership inventory.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated with finance department to create appealing financing options for customers, increasing sales conversions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
General Sales Manager
Yakling Ford
03.2017 - 03.2020
- Managed 25 employees that brought in the highest annual revenue in the history of the company
- Collaborated with service manager to develop several customer programs that became extremely successful
- Worked side by side with the finance manager to develop the most comprehensive network of lenders in the area
- Maintained the profitability of the department while controlling expenses
- Set sales goals, trained, track progress, and motivated teams to achieve and exceed those quotas
- Attended customer complaints, ensuring that a high level of customer satisfaction is obtained
New and Pre Owned Sales Manager
DeMontrond Chevrolet
01.2015 - 03.2017
- Responsible for hiring and developing sales staff that was recognized as one of the biggest revenues producing staffs in the region
- Assisted in the development of employee policies and procedures that lowered turnover rate by 20%
- Overseen standards for displaying and merchandising both new and used vehicles as well as reviewing and initiating all promotions before they are finalized
- Ensured that appropriate dealership records are maintained
- Maintained an effective working relationship with employees, customers, and vendors
- Encouraged cross-training for improved versatility and team collaboration.
- Increased customer satisfaction by implementing a streamlined sales process for pre-owned vehicles.
- Continuously sought opportunities for professional development within the industry, staying informed of market trends and best practices to maintain a competitive edge in pre-owned vehicle sales.
- Coordinated with service department to ensure all pre-owned vehicles were thoroughly inspected and ready for sale, resulting in reduced customer complaints.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Education
High School Diploma -
Stephen F. Austin High School
Houston, TX05.1991
Skills
- Bilingual: English/Spanish
- Microsoft Office: Word
- Microsoft Office: Excel
- Microsoft Office: Power Point
- Microsoft Office: Outlook
- Exceptional computer and internet skills
- Strong marketing skills
- Strong communication skills
- Strong presentation skills
- Goal oriented
- Self-starter
- Ability to thrive in a fast-paced work environment
- Ability to thrive in a high-pressure work environment
- High level of professionalism
- Special Finance Training
- Strong negotiation skills
- Pricing strategy
- Sales process expertise
- Customer relationship building
- Staff training and development
- Industry expertise
- Customer tracking
- Customer service
- Problem-solving
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Team motivation
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Sales targeting
- Task prioritization
- Rapport and relationship building
- Business development and planning
- Self motivation
- Product knowledge
- Time management
- Sales processes
- Objection handling
- Staff supervision
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Preowned Sales Manager
Central Houston Nissan
07.2023 - 10.2024
New Car Sales Manager
Bayway Dodge Chrysler Jeep
03.2020 - 07.2023
General Sales Manager
Yakling Ford
03.2017 - 03.2020
New and Pre Owned Sales Manager
DeMontrond Chevrolet
01.2015 - 03.2017
High School Diploma -
Stephen F. Austin High School
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