Ramon Flores Palacios
Moody,AL
Summary
Dynamic professional with comprehensive background at Wells Fargo, excelling in customer service and compliance monitoring. Proven ability to enhance customer satisfaction through effective conflict resolution and attention to detail. Bilingual in Spanish, adept at fostering relationships and delivering tailored solutions in fast-paced environments.
Overview
1
1
Language
11
11
years of professional experience
Work History
Senior Customer Service Success Representative
Wells Fargo
Homewood, USA
11.2023 - Current
- Provided accurate information to resolve customer inquiries and complaints, enhancing customer satisfaction.
- Interacting with customers with integrity and professionalism when dealing with customers, peers, and leaders.
- Explained high-yield cash-back and reward programs to bank clients.
- Collaborated with team to meet project deadlines and deliver support to customers.
- Reduced potential risks by implementing compliance measures and monitoring procedures. by following all provided resources and ensuring that I am relying on accurate information and staying abreast of all policies and procedures.
Warehouse Associate
Amazon
Bessemer, USA
03.2022 - 09.2023
- Organized and managed shipments within fulfillment center, ensuring accurate receipt, storage, packing, and dispatch of customer orders.
- Operated forklifts to move inventory within the fulfillment center.
- Loaded and unloaded packages from delivery trucks efficiently.
- Sorted and organized products for optimal storage and retrieval.
Sales Representative
Serra Chevrolet
Birmingham, USA
08.2021 - 03.2022
- Acted as the primary contact for customers, providing tailored advice and recommendations to align with their needs and goals.
- Assisted customers in selecting vehicles that matched their needs and preferences.
- Conducted product demonstrations to showcase vehicle features and benefits.
- Collaborated with finance team to facilitate seamless vehicle purchase transactions.
- Evaluated clients' financial situations, managed payment processes, and supported daily business operations.
Assistant Manager
Las Trojas Cantina LLC.
Birmingham, USA
02.2016 - 08.2018
- Managed accounting, staff, and business operations to ensure smooth functioning.
- Directed team members in daily task completion to enhance workflow.
- Maintained composure and professionalism in high-volume environments to support team efficiency.
- Resolved customer complaints related to food errors and service to enhance satisfaction.
Education
High School Diploma -
Oak Mountain High School
Birmingham05-2018
Skills
- Customer service
- Account servicing
- Compliance monitoring
- Attention to detail
- Microsoft Office proficiency
- Bilingual (Spanish)
- Professional integrity
- Telephone etiquette
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Timeline
Senior Customer Service Success Representative
Wells Fargo
11.2023 - Current
Warehouse Associate
Amazon
03.2022 - 09.2023
Sales Representative
Serra Chevrolet
08.2021 - 03.2022
Assistant Manager
Las Trojas Cantina LLC.
02.2016 - 08.2018
High School Diploma -
Oak Mountain High School