RAMON GARCIA

Dallas,TX

Overview

years of professional experience

Friendly Chevrolet

Dallas, Texas

06.2023 - Current

Resolved customer inquiries regarding products to enhance shopping experience.
Collaborated with team members to consistently deliver exceptional customer service.
Managed customer complaints professionally, achieving high satisfaction levels.
Monitored guest behavior for safety, intervening as necessary to maintain security.
Executed opening and closing procedures, adhering strictly to safety protocols.
Processed transactions efficiently, maintaining accurate sales and refunds records.
Conducted routine equipment and facility inspections, reporting maintenance needs promptly.
Provided immediate roadside assistance during emergencies, following established safety protocols.

Pondsco

Dallas, Texas

05.2022 - 06.2023

Sanitized and cleaned restrooms using industry-approved techniques and products.
Maintained cleanliness in office spaces through dusting, vacuuming, and mopping floors.
Collected and disposed of trash in compliance with environmental standards.
Reported maintenance issues to management for prompt resolution.
Regularly disinfected high-touch surfaces to ensure optimal hygiene.
Stocked cleaning supplies to guarantee readiness for daily operations.
Assisted in training new staff on cleaning procedures and safety protocols.
Conducted daily facility walkthroughs to identify maintenance needs.

Greyhound

Dallas, Texas

10.2013 - 03.2020

Managed daily service lane operations, enhancing customer satisfaction and efficiency.
Trained staff on best practices for vehicle inspections and service protocols.
Coordinated maintenance scheduling to optimize workflow and resource allocation.
Oversaw customer interactions, resolving issues to improve overall service experience.
Implemented safety guidelines, ensuring a secure work environment for all employees.
Monitored inventory levels of tools and supplies to maintain operational readiness.
Conducted performance evaluations, supporting staff development and identifying training needs.
Developed processes for handling customer feedback, improving service quality.

Valero Corner Store

Dallas, Texas

01.2011 - 10.2013

Supervised daily operations, ensuring compliance with company policies and regulations.
Addressed customer inquiries, resolving complaints efficiently and effectively.
Coordinated inventory management to maintain optimal stock levels and product availability.
Implemented training sessions to enhance team skills and improve service delivery.
Monitored store performance metrics to identify improvement areas and drive results.
Collaborated with management to develop strategies for enhancing customer satisfaction.
Trained new customer service representatives on company policies and best practices.
Conducted regular meetings to provide updates on organizational changes and policies.

Walmart

Lancaster, Texas

11.2004 - 12.2010

Supervised automotive service team, ensuring high-quality customer service delivery.
Managed scheduling and workflow for efficient vehicle maintenance operations.
Trained staff on safety protocols and proper usage of automotive tools.
Coordinated inventory management to maintain necessary parts and supplies.
Resolved customer complaints, ensuring satisfaction with provided services.
Conducted regular inspections to uphold safety and quality standards in the shop.
Implemented process improvements to enhance service delivery efficiency.
Developed effective vendor relationships to secure cost-effective repairs.

Friendly Chevrolet

06.2023 - Current

Pondsco

05.2022 - 06.2023

Greyhound

10.2013 - 03.2020

Valero Corner Store

01.2011 - 10.2013

Walmart

11.2004 - 12.2010