RAMON GARCIA
Dallas,TX
Overview
22
22
years of professional experience
Work History
EV Attendant / Mobile Rescue
Friendly Chevrolet
Dallas, Texas
06.2023 - Current
- Resolved customer inquiries regarding products to enhance shopping experience.
- Collaborated with team members to consistently deliver exceptional customer service.
- Managed customer complaints professionally, achieving high satisfaction levels.
- Monitored guest behavior for safety, intervening as necessary to maintain security.
- Executed opening and closing procedures, adhering strictly to safety protocols.
- Processed transactions efficiently, maintaining accurate sales and refunds records.
- Conducted routine equipment and facility inspections, reporting maintenance needs promptly.
- Provided immediate roadside assistance during emergencies, following established safety protocols.
Commercial Janitorial Cleaner
Pondsco
Dallas, Texas
05.2022 - 06.2023
- Sanitized and cleaned restrooms using industry-approved techniques and products.
- Maintained cleanliness in office spaces through dusting, vacuuming, and mopping floors.
- Collected and disposed of trash in compliance with environmental standards.
- Reported maintenance issues to management for prompt resolution.
- Regularly disinfected high-touch surfaces to ensure optimal hygiene.
- Stocked cleaning supplies to guarantee readiness for daily operations.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Conducted daily facility walkthroughs to identify maintenance needs.
Service Lane Supervisor
Greyhound
Dallas, Texas
10.2013 - 03.2020
- Managed daily service lane operations, enhancing customer satisfaction and efficiency.
- Trained staff on best practices for vehicle inspections and service protocols.
- Coordinated maintenance scheduling to optimize workflow and resource allocation.
- Oversaw customer interactions, resolving issues to improve overall service experience.
- Implemented safety guidelines, ensuring a secure work environment for all employees.
- Monitored inventory levels of tools and supplies to maintain operational readiness.
- Conducted performance evaluations, supporting staff development and identifying training needs.
- Developed processes for handling customer feedback, improving service quality.
Lead CSR
Valero Corner Store
Dallas, Texas
01.2011 - 10.2013
- Supervised daily operations, ensuring compliance with company policies and regulations.
- Addressed customer inquiries, resolving complaints efficiently and effectively.
- Coordinated inventory management to maintain optimal stock levels and product availability.
- Implemented training sessions to enhance team skills and improve service delivery.
- Monitored store performance metrics to identify improvement areas and drive results.
- Collaborated with management to develop strategies for enhancing customer satisfaction.
- Trained new customer service representatives on company policies and best practices.
- Conducted regular meetings to provide updates on organizational changes and policies.
Automotive Service Manager
Walmart
Lancaster, Texas
11.2004 - 12.2010
- Supervised automotive service team, ensuring high-quality customer service delivery.
- Managed scheduling and workflow for efficient vehicle maintenance operations.
- Trained staff on safety protocols and proper usage of automotive tools.
- Coordinated inventory management to maintain necessary parts and supplies.
- Resolved customer complaints, ensuring satisfaction with provided services.
- Conducted regular inspections to uphold safety and quality standards in the shop.
- Implemented process improvements to enhance service delivery efficiency.
- Developed effective vendor relationships to secure cost-effective repairs.
Timeline
EV Attendant / Mobile Rescue
Friendly Chevrolet
06.2023 - Current
Commercial Janitorial Cleaner
Pondsco
05.2022 - 06.2023
Service Lane Supervisor
Greyhound
10.2013 - 03.2020
Lead CSR
Valero Corner Store
01.2011 - 10.2013
Automotive Service Manager
Walmart
11.2004 - 12.2010