Ramon Garcia
Dallas,TX
Summary
Results-driven service lane supervisor and EV operations with experience leading teams, resolving issues, and maintaining safety standards. Skilled in training staff, coordinating workflows, and delivering reliable customer support to keep operations efficient and secure. Dependable professional with experience in emergency response coordination, maintenance oversight, and customer-facing service. Strong communication, attention to detail, and organizational skills support safe operations, accurate transactions, and positive guest experiences. Experienced operations professional with a background in safety compliance, customer service, and team coordination. Known for dependability, organization, and quick problem-solving in fast-paced, high-responsibility environments.
Overview
1
1
Language
13
13
years of professional experience
Work History
Mobile EV Rescue / EVHQ Attendant
Friendly Chevrolet
Dallas, Texas
06.2023 - Current
- Coordinated emergency response efforts, adhering to established procedures to ensure safety during incidents.
- Executed transactions accurately under security protocols, providing essential information to customers for effective mobile EV rescue.
- Managed incoming calls for mobile rescue reservations, facilitating prompt and courteous customer booking experiences.
- Resolved customer concerns and assisted with EV charging to support high customer satisfaction.
- Provided courteous guest assistance to support positive, memorable visits.
- Reported maintenance and safety concerns to management quickly and resolved issues per OSHA guidelines.
- Completed routine equipment and facility inspections to keep operations ready.
- Worked with outside service providers on maintenance and repair needs.
- Processed payments and refunds while keeping daily sales records accurate.
- Monitored main areas and restocked inventory items to ensure availability.
- Supported dealership operations by moving charging and detailing vehicles.
- Arranged key tags to improve vehicle retrieval efficiency. and vehicle locations for Friendly Chevrolet staff.
- Inspected vehicle condition before and after movement at Friendly Chevrolet.
Custodian
Pondsco
Dallas, Texas
05.2022 - 06.2023
- Maintained cleanliness of lobbies, hallways, and common areas at Pondsco managed properties to enhance visitor experience.
- Performed routine cleaning and sanitation of all areas to ensure a safe environment
- Sanitized restrooms, sinks, and high-touch surfaces using approved cleaning products.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Conducted regular inspections to identify maintenance needs and address issues promptly
- Reported maintenance issues and safety hazards to supervisors.
- Maintained cleaning equipment and custodial supplies to ensure proper usage and safety.
- Restocked paper supplies, soap, and restroom consumables.
- Tracked and secured building keys, master keys, and access cards to ensure building security.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Operating pressure washers, carpet cleaners, vacuums, ladders, and leaf blowers safely.
- Discarded cardboard boxes and trash in compactors and balers.
- Checked and stocked inventory throughout facility to meet expected demands.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
- Adhering strictly to health and safety regulations while performing duties.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Executed special projects related to custodial care.
- Cleared leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Performed landscaping tasks and removed litter to maintain grounds.
- Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
- Ensured that all equipment was properly stored after use.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Coordinated recycling efforts to promote sustainability and reduce landfill contributions.
Service Lane Supervisior /Maintenance Supervisor
Greyhound
Dallas, Texas
10.2013 - 03.2020
- Supervised daily service lane activities, optimizing workflow and efficiency
- Coordinated service lane staff, ensuring timely vehicle processing and improving customer satisfaction
- Developed and implemented maintenance schedules, minimizing downtime and enhancing performance
- Monitor equipment maintenance to ensure compliance with operational standards and regulations
- Enforce safety protocols and procedures to maintain a secure work environment
- Facilitate regular team meetings to discuss goals, updates, and performance expectations
- Managed team of 38 employees to enhance productivity and operational effectiveness.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Managed team of 38 employees, ensuring high productivity and quality standards were met.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Assessed completed work for consistency, quality, and adherence to standards.
- Inspected terminals, buses, and work areas for safety and cleanliness compliance.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
GED -
GED
Dallas, TX05-2026
Skills
- EV charging support
- EV condition assessment
- Emergency response coordination
- Safety compliance
- Customer service and interaction
- Dependability and responsibility
- Organizational skills
- Interpersonal communication
- Analytical thinking
- Attention to detail
- Flexibility and adaptability
- Equipment maintenance and repair
- Decision-making
- Maintenance & repair
- Decision-making
Languages
Spanish
Native/ Bilingual
Timeline
Mobile EV Rescue / EVHQ Attendant
Friendly Chevrolet
06.2023 - Current
Custodian
Pondsco
05.2022 - 06.2023
Service Lane Supervisior /Maintenance Supervisor
Greyhound
10.2013 - 03.2020
GED -
GED