Ramon Gomes
East Orange,NJ
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
Work History
IT Support Specialist
C+A Global
09.2016 - Current
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Updated software to safeguard against security flaws.
- Identified potential areas of improvement in IT infrastructure through regular audits and made recommendations for enhancements accordingly.
- Configured and tested new software and hardware.
- Developed and implemented preventive maintenance procedures.
IT Technician
Virgo Medical Services
05.2016 - 09.2016
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
Education
Bachelor Of Applied Science In Information Technology - Information Technology
Avtech Institute of Technology
South Plainfield, NJ06.2016
Skills
- System Enhancement
- Backup and Recovery
- VoIP support
- Desktop support
- Hardware maintenance
- Network administration
- Project management
- VPN configuration
- LAN/WAN
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
English
Native or Bilingual
Timeline
IT Support Specialist
C+A Global
09.2016 - Current
IT Technician
Virgo Medical Services
05.2016 - 09.2016
Bachelor Of Applied Science In Information Technology - Information Technology
Avtech Institute of Technology
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