Summary
Overview
Work History
Education
Skills
Inspire ERG Committee Member
Swift Charities Board Member
Shelby County Election Commission-Officer
Timeline
Generic

Ramon Johnson

Arlington,GA

Summary

Director specializing in strategic planning and operational efficiency. Demonstrated success in optimizing processes and improving team collaboration to meet business objectives. Strong focus on enhancing customer satisfaction and driving results.

Overview

18
18
years of professional experience

Work History

Director of Driver Support

Swift Transportation
Memphis, TN
12.2020 - 08.2025
  • Developed strategic plans enhancing operational efficiency in transportation services.
  • Optimized supply chain processes through cross-functional team collaboration.
  • Led training sessions on new policies and best practices in transportation management.
  • Coordinated projects improving customer satisfaction and service delivery times.
  • Oversaw budget planning and resource allocation for diverse transportation initiatives.
  • Recruited, trained, supervised, evaluated, and mentored staff effectively.
  • Facilitated team collaboration by encouraging open communication channels.
  • Prepared presentations for board meetings summarizing key company developments.

Regional Driver Support Leader

Swift Transportation
Memphis, TN
01.2017 - 12.2020
  • Coordinated schedules and addressed route changes by communicating with dispatchers.
  • Ensured compliance with safety regulations to maintain a secure driving environment.
  • Efficiently resolved customer inquiries regarding delivery status and service issues.
  • Monitored team performance to uphold adherence to company service standards.
  • Developed training materials to improve staff skills and knowledge retention.
  • Led regular team meetings to discuss challenges and share effective solutions.
  • Managed daily operations of support team, boosting customer service efficiency.
  • Trained new staff on company procedures and best practices for support roles.

Driver Support Supervisor

Swift Transportation
Memphis, TN
01.2013 - 01.2017
  • Coordinated pickup and delivery schedules through effective communication with dispatchers.
  • Managed daily operations of Support department, ensuring optimal workload distribution among employees.
  • Identified and implemented process optimization strategies to enhance departmental efficiency.
  • Generated reports detailing progress towards key objectives for Support team activities.
  • Collaborated with team members to streamline workflows and improve delivery outcomes.
  • Provided on-the-job coaching and guidance to support staff as required.
  • Facilitated seamless cooperation with dispatchers to optimize scheduling processes.

Banking Center Manager

Bank of America
Memphis, TN
01.2009 - 01.2013
  • Managed daily operations of banking center, ensuring compliance with regulations.
  • Developed strategies that improved branch efficiency and customer satisfaction.
  • Oversaw staff training programs to enhance employee skills and knowledge.
  • Resolved customer complaints promptly while maintaining professionalism.
  • Monitored financial transactions, reporting discrepancies to management.
  • Implemented marketing initiatives to promote banking services and products.
  • Counseled customers on selection of financial products to meet needs.
  • Conducted regular meetings with branch personnel to discuss goals and standards.

Operations Manager

Circuit City Stores
Collierville, Tennessee
01.2008 - 12.2009
  • Streamlined daily operations to enhance efficiency and uphold quality standards.
  • Coordinated staff schedules, optimizing workforce productivity and resource allocation.
  • Developed training programs for new employees focusing on safety and operational protocols.
  • Oversaw inventory management, maintaining optimal stock levels and minimizing shortages.
  • Facilitated team meetings to communicate objectives and address operational challenges.
  • Collaborated with cross-functional teams to align operational goals with overall strategy.
  • Supervised workflow of employees, maximizing productivity while maintaining quality standards.
  • Resolved customer complaints promptly, ensuring high levels of customer satisfaction.

Education

Some College (No Degree) - Business Administration And Management

Michigan State University
East Lansing, MI

Skills

  • Strategic planning
  • Customer relationship management
  • Training development
  • Problem solving
  • Performance management
  • Operations management

Inspire ERG Committee Member

  • Fostering a diverse, inclusive workplace aligned with the organization.

Swift Charities Board Member

  • Swift Charities is the charitable division of Swift Transportation, which supports employees, their families, and the communities in which they reside during times of need. Through voluntary payroll donations from employees and Owner/Operators, and with a corresponding contribution from Swift Transportation, Employee Assistance Grants, Scholarships for children, and Community Grants for local charitable organizations are provided.

Shelby County Election Commission-Officer

  • A poll worker is a temporary worker for the Shelby County Election Commission who works on Election Day
  • The officer leads a precinct team and supports the other poll worker positions.

Timeline

Director of Driver Support

Swift Transportation
12.2020 - 08.2025

Regional Driver Support Leader

Swift Transportation
01.2017 - 12.2020

Driver Support Supervisor

Swift Transportation
01.2013 - 01.2017

Banking Center Manager

Bank of America
01.2009 - 01.2013

Operations Manager

Circuit City Stores
01.2008 - 12.2009

Some College (No Degree) - Business Administration And Management

Michigan State University

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