Ramon Martinez

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

years of professional experience

Work History

Project Manager / Sales

L&w Suppl.com

Montgomery

01.2020 - Current

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Met project deadlines without sacrificing build quality or workplace safety.
Established effective communication among team members for enhanced collaboration and successful project completion.
Identified plans and resources required to meet project goals and objectives.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Door Shop Manager / Sales

Marjam Supply

Newburgh

05.1995 - 08.2020

Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Managed inventory control, cash control, and store opening and closing procedures.
Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Trained team members in successful strategies to meet operational and sales targets.
Maintained safe working environment by enforcing adherence to safety and security protocols.
Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
Created employee schedules to align coverage with forecasted demands.
Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.

Install Technician

Hudson Valley Door And Hardware

Wappingers Falls, NY

06.1990 - 04.1995

Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.
Improved customer satisfaction by providing timely and efficient installations of various equipment.
Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
Delivered high-quality installations that resulted in repeat business from satisfied customers.

Education

High School Diploma -

Newburgh Free Academy

Newburgh, NY

06.1990

Skills

Project Management
Project Planning
Project planning and development
Project Scheduling
Schedule Management
Client Relations

Customer Relations
Staff Management
Work flow planning
shop work welding
install of hollow metal door / wood doors / hardware / frames

Languages

Spanish

Native or Bilingual

Timeline