Ramon Montes
Orlando,FL
Summary
Proven Detail of enhancing customer satisfaction and streamlining operations at City Kia and Lexus. I was keyholder in Lexus, Expert in workplace safety and customer service, I've successfully trained teams, improved efficiency, and I had my own bussiness at Moncho Auto Detailing. Skilled, professional and great costumer service , I consistently deliver exceptional service and operational excellence. Personable [Type] Detailer with natural talent .Brings phenomenal attention to detail and quick-learning abilities. Skilled in engine cleaning and exterior waxing. Talented in working closely with team members to detail large fleets of trucks, SUVs and luxury cars. Success in completing cleaning and maintenance tasks quickly and thoroughly. Results-oriented with exceptional communication and strong background in customer service. Organized [Job Title] with history of managing competing priorities and meeting challenging targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
24
24
years of professional experience
Work History
Detail Associate
City Kia
Orlando, FL
10.2022 - Current
- Maintained a clean and organized work environment for optimal efficiency and safety.
- Ensured customer satisfaction through clear communication and understanding of client preferences, delivering tailored detailing services.
- Assisted in training new hires on company standards and procedures, fostering a collaborative work environment among team members.
- Streamlined workflow processes by maintaining accurate inventory records and restocking supplies as needed.
- Handled delicate surfaces carefully during the cleaning process, preventing damage or unnecessary wear on vehicles'' materials.
- Contributed to increased business reputation through exceptional attention to detail in all aspects of vehicle care.
Detail Associate
Lexus
Orlando, FL
10.2013 - 09.2022
- Maintained a clean and organized work environment for optimal efficiency and safety.
- Ensured customer satisfaction through clear communication and understanding of client preferences, delivering tailored detailing services.
- Assisted in training new hires on company standards and procedures, fostering a collaborative work environment among team members.
- Streamlined workflow processes by maintaining accurate inventory records and restocking supplies as needed.
Car Wash Owner
Moncho Auto Detailing
Rio Piedras, PR
02.2000 - 10.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Education
Associate Accounting - Accounting And Finance
Instituto Junior Collage
Rio Piedra, PR05.1993
Skills
- Workplace Safety
- Team Coordination
- Visual Inspection
- Sales Support
- Hand tools
- Customer Service
- Engine Cleaning
- Technical aptitude
- Relationship Building
Timeline
Detail Associate
City Kia
10.2022 - Current
Detail Associate
Lexus
10.2013 - 09.2022
Car Wash Owner
Moncho Auto Detailing
02.2000 - 10.2013
Associate Accounting - Accounting And Finance
Instituto Junior Collage