Ramon Nino
Weatherford,TX
Summary
Dynamic Service Technician with a proven track record at IEG, excelling in equipment installation and troubleshooting. Recognized for enhancing customer satisfaction through effective communication and timely repairs. Skilled in preventive maintenance and adept at problem resolution, consistently delivering high-quality results under pressure while fostering strong client relationships.
Overview
4
4
years of professional experience
Work History
Service Technician
IEG
11.2024 - 03.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
Welding Fabricator
FleetGenius
02.2023 - 10.2024
- Achieved consistent weld quality through careful preparation of materials and attention to detail during execution.
- Advanced skills in various welding techniques including MIG, TIG, stick welding, and plasma cutting.
- Improved welding quality by performing precise cuts, bevels, and welds on various metals.
- Maintained superior craftsmanship standards while working under tight deadlines in a fast-paced environment.
- Reduced material waste by accurately measuring and cutting materials for each project.
- Completed complex fabrication projects with precision, ensuring the final product met client specifications.
- Read and followed blueprints and weld diagrams.
- Developed a strong understanding of blueprints and technical drawings to ensure accurate fabrication outcomes.
- Supported team members by sharing expert knowledge of welding techniques and best practices.
- Increased production efficiency by maintaining and repairing welding equipment regularly.
- Mentored junior welders, providing guidance on proper techniques for achieving high-quality results.
- Optimized resource usage by recycling or repurposing scrap metal whenever possible.
- Used cutting torches to shape and cut metal for fabrication projects.
- Maintained clean and organized work area to prevent workplace accidents.
- Documented welding on specified work order.
- Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
- Prepared surfaces for welding by smoothing and removing debris to achieve proper adhesion and weld quality.
- Finished welding and fabrication projects using grinders.
- Communicated with supervisors and engineers to verify quality of finished work met specifications.
- Welded metal components in vertical, overhead and flat positions.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
- Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
- Bolted, clamped and tack-welded parts to secure components prior to welding.
Laborer
Gw Underground Utilities
10.2020 - 11.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
Education
High School Diploma -
Progreso Highschool
Progreso, TX06.2020
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Professional and courteous
- Heavy lifting
- Mechanical aptitude
- Hand tool expertise
- System installation
- Analytical thinking
- Diagnostics expertise
- Operating test equipment
- Electrical systems
- Troubleshooting
- Document management
- Client relationship management
- Welding
- Fabrication
References
Brannon Henderson
(817)542-2407
Jimmy Dismang
(682)359-4497
Redus Sisson
(205)828-2621
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Technician
IEG
11.2024 - 03.2025
Welding Fabricator
FleetGenius
02.2023 - 10.2024
Laborer
Gw Underground Utilities
10.2020 - 11.2021
High School Diploma -
Progreso Highschool
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