Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RAMON PUELLO

Brooklyn,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

TD Bank
04.2019 - 02.2024
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-sold credit cards, loans and other bank products.
  • Assisted customers with banking needs and inquiries.

Sales Associate Supervisor

Payless Shoe Source
06.2016 - 03.2019
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Sales Associate

The Home Depot
08.2013 - 01.2016
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.

Education

GED -

BROOKLYN ADULT LEARNING CENTER
Brooklyn, NY
04.2017

Skills

  • Product Knowledge
  • Sales and Upselling
  • Sales Transactions
  • Sales expertise

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

TD Bank
04.2019 - 02.2024

Sales Associate Supervisor

Payless Shoe Source
06.2016 - 03.2019

Sales Associate

The Home Depot
08.2013 - 01.2016

GED -

BROOKLYN ADULT LEARNING CENTER

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RAMON PUELLO