Ramona Alston

• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Supported needs of 222+ residents under long-term care

• Effectively communicate PCHC policies and procedures to patients as necessary to abide by the organization's compliance program and requirements.
• Maintain strict confidentiality in accordance with PCHC policies, HIPPA, and 42 CFR Part 2, complied with all safety rules and protocols. Recording all accidents and completing incident/injury reports to the supervisor.
• Receiving and processing cash and credit card payments for medical services, reviewing patient accounts, identifying delinquent accounts, and collecting overdue accounts.
• Utilize third-party payer insurance portals; understand insurance providers, their portals, and expectations for authorizations. Input and fulfill prescription orders by verifying insurance coverage and pricing using a prescription drug monitoring program and ICD coding.
• Gather pertinent information as needed via ECW or from the clinical team to accurately complete pre-authorization/referral process.
• Managed patient registration process, confirming data accuracy and completeness
• Built and maintained positive working relationships with patients and staff
• Applied administrative knowledge and courtesy to explain procedures and services to patients
• Used EMR to schedule appointments

• Transmitted all returns filed and processed overall rejected returns by effectively communicating and resolving

taxpayers’ issues while serving as E-file coordinator for several offices for Return Prep Filing season 2007-2009.

• Calculated and determined the correct tax liability by implementing and utilizing basic knowledge of internal revenue code, ruling court decision, agencies policies, regulations, and practices.
• Interpreted action and application of various tax laws, including IRA’s annuities, stocks, and bonds by

consistently recognized as a subject matter expert.

• Conducted an individual assessment of complicated customer transactions and classified cases as per the findings gleaned from substantial research.
• Advocated and guided taxpayers regarding tax payments, acceptable deductions, and acceptance expenses.
• Delivered proper direction during customer tax consultations, ID theft investigations, and resolutions.