Ramona Alston

• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Managed and maintained patient rooms, shared-living areas and nursing stations.

• Effectively communicate PCHC policies procedures to patients as necessary, abides by the organizations compliance program and requirements.
• Maintain strict confidentiality in accordance with PCHC policies, HIPPA and 42 CFR Part 2, complied with all safety rules and protocols. Recording all accidents, completing incident/injury reports to supervisor.
• Receiving and processing cash and credit card payments for medical services, reviewing patient accounts identifying delinquent accounts and collecting overdue accounts.
• Utilize third party payer insurance portals; understanding insurance providers, their portals and expectations for authorizations. Input and fulfill prescriptions orders by verifying insurance coverage and pricing using prescription drug monitoring program and ICD coding.
• Gather pertinent information as needed via ECW or from clinical team to accurately complete pre authorization/referral process.

• Transmitted all returns filed and processed overall rejected returns by effectively communicating and resolving

taxpayers’ issues while serving as E-file coordinator for several offices for Return Prep Filing season 2007-2009.

• Calculated and determined the correct tax liability by implementing and utilizing basic knowledge of internal revenue code, ruling court decision, agencies policies, regulations, and practices.
• Interpreted action and application of various tax laws, including IRA’s annuities, stocks, and bonds by

consistently recognized as a subject matter expert.

• Conducted an individual assessment of complicated customer transactions and classified cases as per the findings gleaned from substantial research.
• Advocated and guided taxpayers regarding tax payments, acceptable deductions, and acceptance expenses.
• Delivered proper direction during customer tax consultations, ID theft investigations, and resolutions.