Ramona Araguz
McAllen,TX
Summary
Experienced ophthalmology and optometry professional with 7 years of expertise in patient care and technical operations. Proven ability to manage daily operations, and maintain high performance standards. Skilled in multitasking, critical thinking, and providing exceptional customer service. Seeking to leverage my knowledge in ophthalmic technology, team leadership, and operational coordination as a Lead Remote Technician to support the growth and success of a dynamic remote team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
REMOTE REFRACTION TECHNICIAN
Digital Optometrics
01.2024 - Current
- Enhanced patient experience by delivering exceptional customer service and addressing concerns
- Perform remote refraction testing under the guidance of licensed optometrists, using telecommunication technologies to connect with patients
- Perform remote refraction services using telehealth platforms to assist optometrists in assessing patients' visual acuity and prescribing corrective lenses
- Administer accurate and reliable refraction tests via virtual tools, ensuring precise measurements of refractive errors
- Adhere strictly to telehealth protocols and maintain confidentiality of patient information in compliance with HIPAA regulations
PATIENT CARE COORDINATOR
01.2020 - 01.2024
- Demonstrated flexibility in adapting to changing schedules or unforeseen circumstances to ensure uninterrupted delivery of high-quality eye care services to patients
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, and fundus photos
- Developed strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic
- Enhanced clinic efficiency by maintaining clean and organized examination rooms, ensuring proper equipment functionality
- Streamlined appointment scheduling process, resulting in reduced wait times and improved patient experience
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories
- Assisted in the development of educational materials for patients regarding eye care, helping them understand how to maintain optimal ocular health effectively
CERTIFIED OPHTHALMIC ASSISTANT
Thurmond Eye Associates
06.2018 - 01.2022
- Assisted in training new technicians
- Oversee clinic floor operations and collaborate with my supervisor to make strategic adjustments aimed at improving overall clinic flow.
- Assist in organizing and streamlining the general clinic inventory, as well as optimizing the exam room layout and inventory management.
- Offer support, encouragement, and constructive guidance to team members
- Heidelberg OCT Spectralis testing and Clarus 500 Fundus Photo testing
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Perform External photo testing as pre-op testing
- Scribing for MD and ODs
- Provided patient education on common ocular diseases and in office treatments
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries
- Administered eye medications for dilation and treatment
- Documented patient medical history and information utilizing MD Office with commitment to accuracy
- Assisted in laser treatments and in office minor procedures
- Conducted corneal pachymetry as screening for glaucoma
- Triaged phone calls from patients and outside contacts and handled in order of importance
- Measured intraocular pressure using Goldman and Tonopen tonometry process
- Scheduled appointments and distributed sample pharmaceuticals as prescribed
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians
- Performed A-scan, manual keratometry, and corneal topography as part of preoperative testing for cataract surgery
- Performed B-scans as part of preoperative testing for cataract surgery and diagnostic testing
Education
Associate of Applied Science - Diagnostic Medical Sonography
The College of Health Care Professions
TX11-2026
Associate of Applied Science - Health And Medical Administrative Services
The College of Health Care Professions
TX01.2019
MEDICAL ASSISTING -
The College of Health Care Professions
TX06-2018
Skills
- Scribing for optometrist and ophthalmologist
- Maintain proper documentation
- Manual refractions
- Preliminary screening tests
- Mentoring
- Equipment calibration
- Ability to recognize and record abnormalities
- Teamwork and collaboration
- Good Telephone Etiquette
- Critical thinking
- Decision-making
- Multitasking and prioritization
- Organization strategies
Certification
- COA - Certified Ophthalmic Assistant
- OSC - Ophthalmic Scribe Certification
Languages
English
Full Professional
Spanish
Professional Working
Timeline
REMOTE REFRACTION TECHNICIAN
Digital Optometrics
01.2024 - Current
PATIENT CARE COORDINATOR
01.2020 - 01.2024
CERTIFIED OPHTHALMIC ASSISTANT
Thurmond Eye Associates
06.2018 - 01.2022
Associate of Applied Science - Diagnostic Medical Sonography
The College of Health Care Professions
Associate of Applied Science - Health And Medical Administrative Services
The College of Health Care Professions
MEDICAL ASSISTING -
The College of Health Care Professions
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