Ramona Ayala

• Oversaw food preparation, service, and sales across diverse locations within the park.
• Upheld food and kitchen quality standards in compliance with state laws.
• Managed alcohol preparation and service at multiple bar venues.

Facilitated efficient food order fulfillment through prompt pickup and delivery via DoorDash mobile app.

Managed package intake and sorting to ensure timely local distribution.

Executed kitchen operations at diverse events, ensuring efficient food preparation and service.

Coordinated timely dispatch of fuel and lubricants to ensure customer satisfaction and operational efficiency.

• Facilitated training sessions for staff on updated processes.
• Developed and maintained comprehensive process documentation.
• Other positions over the course of 9 years include Call Center Representative, Quality Control Specialist, Administrative Assistant, and Business Analyst

• Validated customer orders to detect potential credit card fraud.
• Assisted customers with product inquiries through phone, email, and online chat.

• Achieved improved lead generation outcomes by guiding team efforts.
• Enhanced sales techniques through targeted coaching during one-on-one call reviews.