Ramona Church
Data Analysis
Virginia Beach,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry- Data analyst/research position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
CFRA
11.2008 - 06.2016
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
Hotel General Manager
Burlage Management
03.1998 - 09.2008
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Education
Data Analytics
Coursa Google Certificate
Online Studies05.2024
Associate of Applied Science - General Studies
Tidewater Community College
Virginia Beach, VA09.2018
Skills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
- Conflict Resolution
- Problem Resolution
- Critical Thinking
Certification
Data analytics Coursa/Google
Reading hiking exploring
I enjoy reading articles and books in my spare time that are fact based, which may be one of the reasons I have taken an interest in data analysis. I like fact based conclusions. I enjoy hiking because nature for me is relaxing, there is nothing better then the smell of clean fresh air and being surrounded by plants and trees. I took a trip to the the grandcanyon and found myself embracing the local native indian culture, so exploring different cultures is a passion I love.
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Company CultureCareer advancementHealthcare benefitsPersonal development programsAccomplishments
The ability to pull data from databases clean and filter experience in R programming Tableau visualization SQL and BigQuery. Also a working knowledge in spreadsheets and the use of formulas.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Supervisor
CFRA
11.2008 - 06.2016
Hotel General Manager
Burlage Management
03.1998 - 09.2008
Data Analytics
Coursa Google Certificate
Associate of Applied Science - General Studies
Tidewater Community College
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