RAMONA GOIA
Rockwall
Summary
Dedicated and reliable professional committed to supporting team objectives and delivering exceptional customer service. Proven ability to work independently while efficiently completing assignments and adapting swiftly to new challenges. Recognized for fostering positive relationships with clients and colleagues, contributing to a collaborative work environment.
Overview
20
20
years of professional experience
Work History
Supervisor- On Call
Benchmark Hospitality at Deloitte University E
Westlake, TX
03.2025 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff to enhance team performance and service delivery.
- Resolved customer inquiries promptly, enhancing overall guest satisfaction rates.
- Collaborated with management to develop initiatives aimed at improving service outcomes.
Supervisor, Event Set -Up
Benchmark Hospitality at Deloitte University
Westlake, TX
03.2024 - 02.2025
- Supervise and coordinate the set-up and breakdown of all meeting room/function space for business meetings.
- Ensure the clients' requirements and standards have been met.
- Develop effective communication with Guests, Event Set-Up Attendants, and all levels of management in other departments.
- Conduct daily stand-ups with the operational team.
- Completion of all paperwork as required.
- Prepare Set Up Program Agenda for pre-shift meetings.
Event Operation & Custodial Manager
Meydenbauer Center
Bellevue, WA
09.2021 - 05.2023
- Hiring, training, motivating and coaching employees, assessing employee performance and providing helpful feedback and training opportunities.
- Delegating responsibilities and supervising operations.
- Resolving conflicts or complaints from customers and employees.
- Manage department inventories and maintain equipment.
- Schedule Event Services staff.
- Act as a liaison between departments.
- Lead shifts and actively participate in the servicing of events.
- Performed facility checks to verify cleanliness and client safety.
Event Operation Lead/Supervisor
Meydenbauer Center
Bellevue, WA
03.2006 - 03.2020
- Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals.
- Managed employee performance through discipline, coaching and counseling.
- Improved employee skills and increased team value with new training opportunities and empowering leadership.
- Planned and coordinated logistics and materials for meetings and staff events.
- Schedule Event Services staff.
- Attend and participate in all pertinent meetings.
- Observed team performance to provide feedback to management for discipline and performance evaluations.
- Achieved department targets with strategic resource allocation and schedule management.
- Verifies function rooms are set according to event documentation and customer requirements.
Education
Urban Planning -
University 'Ion Mincu'
High-School -
Pitesti
Skills
- Decision-making
- Build successful teams
- Collaborate cross-functionally
- Team player
- Dependable
- Decision-making
Languages
English
Full Professional
Romanian
Native or Bilingual
Timeline
Supervisor- On Call
Benchmark Hospitality at Deloitte University E
03.2025 - Current
Supervisor, Event Set -Up
Benchmark Hospitality at Deloitte University
03.2024 - 02.2025
Event Operation & Custodial Manager
Meydenbauer Center
09.2021 - 05.2023
Event Operation Lead/Supervisor
Meydenbauer Center
03.2006 - 03.2020
High-School -
Pitesti
Urban Planning -
University 'Ion Mincu'