Ramona Grabovac

Costumer Service/ Data Entry Specialist:

• Responded to customer phone calls.
• Handled complaints and other issues in a professional manner.
• Received and input customer orders.
• Communicated with customers on the status of their jobs.
• Built positive relationships with customers by providing exceptional customer service.
• Resolved customer issues and checked orders.
• Coordinated with other departments to resolve complex customer issues quickly and effectively, improving overall client satisfaction ratings.
• Boosted company reputation, providing exceptional customer service during high-pressure situations.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Opening new accounts:

• Processed new account applications, ensuring compliance with company policies and regulations.
• Collaborated with team members to enhance customer onboarding experience and streamline processes.
• Responded promptly to client inquiries, providing detailed information about products and services.
• Conducted follow-ups with new clients to ensure satisfaction and address any issues promptly.
• Developed strategies for improving account setup efficiency, resulting in reduced processing times.
• Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
• Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
• Explained account terms and conditions to customers.
• Provided customers with additional information regarding our services.
• Activated new accounts and issued new account numbers.

Covered for my boss when she is out; trained leadership:

• Facilitated workshops to enhance team collaboration and drive innovation across departments.
• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Facilitated effective communication among team members, promoting transparency and accountability throughout the organization.
• Implemented innovative solutions that significantly improved overall efficiency in daily operations.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Maintained team flexibility and embraced change to adapt within dynamic markets.

• Start up of all equipment , calibrating all equipment
• Blocking lenses with alloy so it has a grip which helps the machines to have a grip on them to be able to surface them and make the product .
• Generating the lenses by the proscription to the size and thickness the lens was supposed to be .
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Paid attention to detail while completing assignments.
• Generating the lenses by the prescription to the size and thickness the lens is supposed to be.
• Finding and polishing so the lenses would be nice and clear to see for the use of eyes.
• Taping lenses making sure that the tape sits nice on them so the surface could not get scratched.
• Engraving markings on lenses so we and the doctors also the patients would make sure and know what type and power of the lenses are.
• Engraving markings on lenses so we and the doctors also the patients would make sure and know what type and power of the lenses are .
• Initiated breakage process for defective lenses. -if the Inspection of the lenses shows that anything is wrong with them we proceed to put it thru breakage and start over by making a new product.
• Learned and adapted quickly to new technology and software applications.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.