Hi, I’m
Marlen SanchezGamboa
Data Administration
Laguna Niguel,CA
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others. Punctual and reliable employee committed to thoroughness and quality. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
years of professional experience
Work History
San Diego Gas & Electric CoSan Clemente, CA
Data Entry Specialist
10.2022 - Current
Job overview
- Completed accurate and efficient data entry and database updates to support business operations.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified, corrected and reported data entry errors.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Reviewed source documents to locate required data for entry.
- Gathered and documented statistical information to generate reports.
- Created reports and audited charts to maintain concise records.
- Monitored updates to company databases and corrected identified errors.
- Coordinated, scheduled and executed in-depth data entry projects.
- Exceeded quality goals to support team productivity.
- Reviewed and updated account information in company computer system.
ExpressmedCarlsbad, CA
Customer Service Representative
02.2022 - 10.2022
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Mentored new employees on procedures and policies to maximize team performance.
United States Marine CorpsSan Diego, CA
Data Systems Administrator
06.2017 - 06.2021
Job overview
- Orchestrated and oversaw upgrades to system hardware and software.
- Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
- Provided support for complex issues related to software tools, applications and databases.
- Supported end users in selecting, procuring and using software applications.
- Aligned systems with business needs to enhance scalability of database structures and recommend improvements.
- Upgraded, installed, and configured application software and computer hardware.
- Troubleshooting and providing technical support to Marines and civilians.
Education
William Howard Taft High School San Antonio, TX
High School Diploma
06.2016
Sec +Camp Pendleton South, CA
from Information Technology
10.2017
National UniversityLa Jolla, CA
Some College (No Degree) from Business Finance
Skills
- Error Verification
- Log Book Updates
- Data Input
- Data Transcription
- Data Reporting
- Multitasking and Prioritization
- Data Management
- Customer service skills
- Organizational and time management abilities
- Accuracy and attention to detail
- Document Management and Storage
- Written and Verbal Communication
- Administrative Support
- Customer Needs Assessment
- Microsoft Office
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Entry Specialist
San Diego Gas & Electric Co
10.2022 - Current
Customer Service Representative
Expressmed
02.2022 - 10.2022
Data Systems Administrator
United States Marine Corps
06.2017 - 06.2021
William Howard Taft High School
High School Diploma
Sec +
from Information Technology
National University
Some College (No Degree) from Business Finance
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