Ramona Leslie
Concord,NC
Summary
Experienced with developing and implementing community engagement strategies to foster strong internal and external relationships. Utilizes communication and project management skills to drive successful initiatives and enhance community involvement.
Overview
11
11
years of professional experience
Work History
Management Trainee
Red Classic
01.2024 - Current
- Attends structured leadership rotations across key departments; developed business improvement recommendations.
- Acts with integrity, honesty, and knowledge to promote culture of company.
- Serves in interim leadership role managing frontline operations and teams.
- Participates in leadership summits focused on business acumen and people management.
Stewardship Chair
Red Classic
01.2023 - Current
- Lead strategic planning and execution of community engagement initiatives.
- Manage $200K budget and donation process supporting local nonprofits.
- Partner cross-functionally to enhance visibility of Red Classic’s philanthropic efforts.
- Represents the organization at public events, advocating for the mission and values in the community.
Customer Excellence Planner
Red Classic
01.2021 - 01.2024
- Coordinated logistics and issue resolution with customers and carrier partners.
- Drove process improvements and maintained accurate operational records.
Customer Ambassador – National Accounts
Coca-Cola Consolidated
01.2019 - 01.2021
- Managed national account relationships (e.g., Domino’s, Old Navy).
- Delivered one-call resolutions and maintained high customer satisfaction.
Guest Relations Coordinator & Business Development Specialist
Extended Stay America
01.2015 - 01.2018
- Handled executive-level guest relations and internal escalations.
- Consistently exceeded monthly sales quotas; closed up to $1.3M in a single month.
Education
B.S. - Organizational Management
Tusculum College
Knoxville, TNSkills
- Community Engagement & Partnerships
- Event & Project Management
- Team Building & Leadership
- Cross-functional Collaboration
- Process Improvement
- Customer Experience
- Strategic Communications
Awards Recognition
CMPD Citizen Service Award, 2024
Timeline
Management Trainee
Red Classic
01.2024 - Current
Stewardship Chair
Red Classic
01.2023 - Current
Customer Excellence Planner
Red Classic
01.2021 - 01.2024
Customer Ambassador – National Accounts
Coca-Cola Consolidated
01.2019 - 01.2021
Guest Relations Coordinator & Business Development Specialist
Extended Stay America
01.2015 - 01.2018
B.S. - Organizational Management
Tusculum College
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