RAMONA L. ESPINOZA
Orange,CA
Summary
Dedicated and experienced Financial Coordinator with over 10 years of experience. Highly motivated, team player, seeking growth in new role.
Overview
12
12
years of professional experience
Work History
Financial Q C
Children’s Hospital of Orange County
Orange, CA
02.2025 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Financial Coordinator
Children’s Hospital of Orange County
Orange, CA
01.2023 - 01.2025
- Explained insurance benefits, fees and procedures to patients.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Increased departmental efficiency, implementing standardized procedures for all financial coordinator tasks.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
Financial Coordinator Neurophysiology/IOP
Children's Hospital of Orange County
Orange, CA, USA
10.2022 - 01.2023
- Coordinating Referral for Inpatient and Observation visits
- Obtaining insurance verification and benefits and collection any co-insurance, deductibles, or co-pays when needed
- Ensure proper referrals and authorizations are in place during patient's hospital visit
- Trained and mentored new staff to improve their knowledge, as well monitored their performance
- Process insurance verifications and assisting with coordinating referrals with specialist
- Maintained accurate authorization records and performed timely data entry for proper medical authorization approvals with insurance companies
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Increased departmental efficiency, implementing standardized procedures for all financial coordinator tasks.
Monitor Technician/Unit Secretary
Children's Hospital of Orange County
Orange, CA, USA
01.2019 - 10.2022
- Observe cardiac rhythm and patient's vital signs and alarms for emergency room patient care
- Recorded and reported any changes or abnormalities in patient's condition to the physician and nursing staff
- Assisting with incoming ambulance patients and setting up outgoing referrals to other hospitals
- Report all malfunctions and or needed adjustments of equipment
- Ensure that all alarms are on at all times with the appropriate parameters
- Developed and main effective working relationships with healthcare professionals, patients, and their families
- Effectively managed appointment scheduling and patient flow to ensure timely care delivery
- Communicate concise and appropriate information concerning patient's needs to nurses and ancillary departments
- Dem ability to prioritize multiple activities
- Assist visitors, families, patients, physicians, and others by answering questions, delivering messages, and giving information within the scopes of position
Emergency Department Registration/Admitting
Children's Hospital of Orange County
Orange, CA, USA
02.2013 - 01.2019
- Provide excellent, quick, and easy patient experience while working closely with ER staff
- Collecting patient demographics and personal information and completing insurance verification
- Collect payment and make sure all documents are scanned into the patient's chart
- Verifying benefits with insurance providers when unable to verify benefits online and if there is no insurance then providing financing options to patients/parents
- Conduct bedside patient registration and gather necessary information for medical care and billing
- Successfully handles customer complaints and followed up with patients to ensure their satisfaction
- Document all information correctly into the patient's chart
Education
Certified Phlebotomy Technician -
10.2019
Dysrhythmia Interpretation -
01.2018
Skills
- Customer Service/Support
- Knowledge of HCFA 1500 Form
- Knowledge of UB-02 Forms
- Knowledge of Microsoft programs
- Clerical Support
- Pre-Registrations
- Patient Care
- Professionalism & Leadership
- Medical Authorization & Referrals
- Data Collections
- Health Insurance
- Payment collection
- Insurance documentation processing
- Insurance plans
- Financial document review
- Collections
- QC for Emergency departments accounts
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Problem resolution
Languages
Spanish
Full Professional
Timeline
Financial Q C
Children’s Hospital of Orange County
02.2025 - Current
Financial Coordinator
Children’s Hospital of Orange County
01.2023 - 01.2025
Financial Coordinator Neurophysiology/IOP
Children's Hospital of Orange County
10.2022 - 01.2023
Monitor Technician/Unit Secretary
Children's Hospital of Orange County
01.2019 - 10.2022
Emergency Department Registration/Admitting
Children's Hospital of Orange County
02.2013 - 01.2019