RAMONA LYN TONEY
Boone,North Carolina
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Detention Officer II
Watauga County Sheriff's Office
02.2019 - Current
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
Associate Rural Carrier
United States Postal Service
05.2017 - 02.2019
- Assisted in training new employees, sharing best practices for rural carrier duties.
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Collaborated with coworkers to handle overflow or challenging deliveries, optimizing overall team productivity.
- Streamlined delivery processes through effective communication with supervisors and team members.
- Reduced delivery errors by maintaining an organized and up-to-date route sheet system.
Guardian ad Litem
Cleveland County Guardian ad Litem
05.2015 - 03.2017
- Demonstrated commitment to cultural competency, considering diverse backgrounds when making recommendations for children''s care.
- Improved case outcomes by conducting thorough investigations and presenting comprehensive reports to the court.
- Effectively advocated for children''s best interests, resulting in positive changes in their home environments.
- Participated in ongoing professional development opportunities to stay informed about current trends and best practices in child advocacy.
- Provided timely updates to the court regarding significant developments in cases, ensuring that all parties remained informed of pertinent details.
- Developed strong rapport with children through consistent communication, active listening, and genuine empathy for their experiences.
- Upheld strict ethical standards when making decisions, ensuring that children''s best interests remained the primary focus at all times.
- Gathering all supporting documentation to include their medical records, school records, I.E.P records and family history and dynamics
- Visiting with the child in different social settings, trying to understand and observe more of the child’s wants and needs that they were unable to either communicate due to being too young or unable to communicate their needs
Investigator/Paralegal
Teddy, Meekins & Talbert, P.L.L.C.
11.2002 - 03.2017
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Documented findings and prepared detailed reports.
- Collaborated with federal agencies on investigations.
- Interviewed and interrogated suspects.
- Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
- Carefully documented statements, observations, and evidentiary materials.
- Testified in court during District and Superior Criminal Court proceedings and trials.
Internship
Cleveland County District Attorney
08.2002 - 11.2002
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
Sergeant/ Patrol Division
Shelby Police Department
09.1992 - 03.2002
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Served as mentor and role model to junior officers.
- Supervised and coordinated daily operations of patrol shifts of up to 10 officers.
- Managed personnel schedules, ensuring adequate coverage for shifts while minimizing overtime expenses.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Positions held while working with the Shelby Police Department included Patrol Division, Selective Enforcement Team/ Street Drug Interdiction Unit, Vice/Narcotics Division, Community Oriented Policing Unit/ D.A.R.E., Honor Guard, and Hostage Negotiator.
Education
A.S. - Paralegal Technology
Gaston College
Certificate - Management Development/ Non-profit Management
North Carolina Justice Academy/ Duke University
B.S. - Criminal Justice
Mount Olive College
Basic Law Enforcement Training -
Gaston College
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Attention to Detail
- Time Management
- Effective Communication
- Organizational Skills
- Analytical Thinking
- Data Analysis
Currentcertifications
- North Carolina Concealed Handgun Permit, 8378635
- North Carolina State Bar Certified Paralegal, CPO3087
- North Carolina Notary, 10/26/24
Pastcertifications
North Carolina Private Investigator Permit, 3439
Courtqualifications
- Expert Witness District and Superior Court
- Drug Investigations/ Handling of Information
- Chemical Analysis/ Intoxylizer Operator
- Criminal Investigation/ Police-Standard Operating Procedures
- Crime Scene Reconstruction
- Death Investigation
Certification
· North Carolina State Bar Certified Paralegal #CPO3087
· North Carolina Notary-Commission expires 10/26/2024
· North Carolina Private Investigator Permit #3439
Timeline
Detention Officer II
Watauga County Sheriff's Office
02.2019 - Current
Associate Rural Carrier
United States Postal Service
05.2017 - 02.2019
Guardian ad Litem
Cleveland County Guardian ad Litem
05.2015 - 03.2017
Investigator/Paralegal
Teddy, Meekins & Talbert, P.L.L.C.
11.2002 - 03.2017
Internship
Cleveland County District Attorney
08.2002 - 11.2002
Sergeant/ Patrol Division
Shelby Police Department
09.1992 - 03.2002
Certificate - Management Development/ Non-profit Management
North Carolina Justice Academy/ Duke University
B.S. - Criminal Justice
Mount Olive College
Basic Law Enforcement Training -
Gaston College
A.S. - Paralegal Technology
Gaston College
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