Shaquicha Dunnegan
Tucker,Ga
Summary
Motivated and detailed-oriented professional with experience in healthcare support and administrative tasks. Proficient in patient scheduling, data entry, and maintaining accurate records while ensuring a high standard of confidentiality skills, teamwork, and dependable work ethic. Responsible for supervising inmates, maintaining safety and security within the facility, and enforcing rules and regulations. Skilled in conflict resolution, monitoring behavior, and completing detailed incident reports. Providing excellent customer service by greeting visitors, answering phones, scheduling appointments, handling administrative tasks. Known for professionalism. Oversaw daily team operations, delegated tasks, motivated staff to meet goals. Strong ability to train employees, solve problems, and ensure smooth workflow while maintaining high performance standards.
Overview
28
28
years of professional experience
Work History
Detention Officer II
DeKalb County Sheriff's Office
Decatur, GA
03.2019 - 09.2025
- Monitored inmate behavior to ensure safety and security within detention facilities.
- Conducted regular inspections of cells and common areas for contraband and compliance with regulations.
- Implemented safety protocols during inmate transport to prevent incidents and maintain order.
- Assisted in de-escalating conflicts between inmates, promoting a safer environment.
- Maintained accurate logs of inmate activities, incidents, and facility operations for reporting purposes.
- Collaborated with law enforcement and facility staff to coordinate effective responses to emergencies.
- Evaluated operational workflows to identify areas for improvement in inmate management processes.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Attended to feeding, housing, and physical well-being of inmates.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
Information Front Desk Specialist
Riviera Beach CRA
Riviera Beach, Florida
01.2016 - 08.2018
- Assist the Event Center Manager and Event Center Coordinator in planning, organizing, and scheduling Tours
- Monitor visitors access and maintain security awareness
- Provide general administrative and clerical support
- File and keep records of activities for easy retrieval and review when due, and sending relevant department heads
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Coordinated communication between departments to enhance service delivery and resolve inquiries efficiently.
- Implemented digital filing systems, enhancing document retrieval and maintaining confidentiality of sensitive information.
- Led initiatives to enhance the overall guest experience, resulting in improved satisfaction ratings and repeat visits.
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay.
Team Lead/Supervisor
LabCorp
West Palm Beach, Florida
02.2002 - 02.2014
- Responsible for planning, organizing and managing the Front-end Accessing Department
- Training new employees
- Responsible for solving all problems while ensuring that all quality assurance measures are monitored
- Responsible for result based improvement testing to ensure all that tested specimens are completed properly
- Led daily operations, ensuring adherence to quality standards and regulatory compliance.
- Trained and mentored team members, enhancing overall productivity and skill development.
- Streamlined workflow processes, resulting in improved efficiency and reduced turnaround times.
- Coordinated cross-functional communication to facilitate timely project completion and information sharing.
- Implemented new protocols for data management, increasing accuracy in reporting and analysis.
- Developed training materials to support onboarding of new staff, fostering a culture of continuous learning.
- Collaborated with management on strategic initiatives aimed at enhancing operational effectiveness and service delivery.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Front Office Assistant
Glenn H. Englander MD
West Palm Beach, FL
05.1997 - 01.1998
- Coordinated front desk operations to ensure smooth patient check-ins and scheduling.
- Managed multi-line phone system, addressing inquiries and directing calls efficiently.
- Developed and maintained filing systems for confidential patient records and documentation.
- Assisted in maintaining office supplies inventory, ensuring availability for daily operations.
- Implemented workflow improvements to enhance efficiency in appointment scheduling processes.
- Facilitated communication between patients, medical staff, and external vendors to optimize service delivery.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Conducting Vitals
Education
High School Diploma -
Suncoast Community High School
Riviera Beach, FloridaAssociates Degree - Medical Billing & Coding/Surgical Tech
Palm Beach State College
Palm Beach Gardens, FLSkills
- Proficient in MS Office (Word, Excel, and PowerPoint)
- Event Pro (Software)
- Advance Customer Service Training
- Behavioral observation
- Patience and tolerance
- De-escalation techniques
- Inmate supervision
- Mental alertness
- Security and sanitation checks
- Inmate escorting
Timeline
Detention Officer II
DeKalb County Sheriff's Office
03.2019 - 09.2025
Information Front Desk Specialist
Riviera Beach CRA
01.2016 - 08.2018
Team Lead/Supervisor
LabCorp
02.2002 - 02.2014
Front Office Assistant
Glenn H. Englander MD
05.1997 - 01.1998
High School Diploma -
Suncoast Community High School
Associates Degree - Medical Billing & Coding/Surgical Tech
Palm Beach State College
Core Competencies
- Provide exceptional customer service while ensuring satisfaction and gust retention
- Answer telephone, screen and forward calls, providing information, taking messages or scheduling appointments
- Training and coaching new employees to improve their performance and productivity levels
- Interact with customers to educate them on company services
- Highly motivate, quick learner, and committed team player with strong work ethic