Jocelyn Andrea Lugo
Douglas,US
Summary
Detail-oriented and highly reliable professional with experience in detention operations, records management, and regulatory compliance. Demonstrated ability to analyze and verify documentation, enforce policies and procedures and maintain accurate records in high-pressure environments. Skilled in conducting inspections, monitoring security operations, and preparing detailed reports with a high level of accuracy. Experienced in handling sensitive information and ensuring compliance with federal guidelines.
Additionally, experienced in providing care and support to individuals with autism and other developmental disabilities, demonstrating patience, strong communication skills, and the ability to manage behaviors in safe and structured a safe and structured environment. Bilingual in English and Spanish, with the ability to interact effectively with diverse populations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Detention Officer II
Cochise County Sheriff's Office
Bisbee, AZ
01.2026 - Current
- Supervise inmate activities and enforce compliance with facility rules, policies and procedures
- Conducted routine inspections of housing units and secure areas to maintain safety and security
- Perform searches of inmates and cells to detect contraband, weapons and prohibited items
- Monitor surveillance systems and control access to restricted areas
- Respond to emergencies using crisis intervention and de-escalation techniques
- Escort inmates securely within the facility and during transport operations
- Maintain accountability through headcounts and verification procedures
- Prepared detailed incident reports, logs and documentation to ensure clarity and accuracy
- Collaborate with staff to uphold compliance with institutional and regulatory standards
Caregiver
Helping Hearts
Sierra Vista, AZ
05.2025 - Current
- Facilitated individual sessions with children, adolescents, and adults with special needs in home or community settings.
- Designed recreational and educational activities to foster growth and development.
- Addressed emotional and physical needs of consumers, ensuring comfort and safety during activities.
- Facilitated positive relationships and offered primary caregiver relief through structured programs, enhancing family support.
- Enhanced self-help, socialization, and adaptive skills for community integration.
- Delivered training in independent living and behavioral management techniques.
- Developed specific methodologies and goals in collaboration with families for habilitation sessions.
- Enabled individuals to attain greater independence and self-esteem through tailored support and encouragement.
Direct Support Professional
Echoing Hope Ranch
Hereford, US
04.2021 - Current
- Facilitated client independence, enhancing quality of life through personalized care strategies.
- Implement comprehensive care strategies for disabled clients, focusing on independence enhancement while maintaining detailed documentation and medication protocols.
- Administer medications safely, following physician directives for optimal client health.
- Drove client wellness outcomes through structured activity planning and personalized support, ensuring consistent progress monitoring.
- Document client health changes, ensuring timely updates for informed care decisions.
- Coordinate client transportation, ensuring punctual and secure medical appointment attendance.
- Fostered team excellence by mentoring staff and coordinating client schedules and transportation logistics.
- Worked a full-time schedule of 40 hours each week.
Processing Coordinator
SOSi
Douglas, US
01.2023 - 03.2025
- Analyze and verify detainee documentation to ensure accuracy and compliance with federal regulations
- Coordinated detainee intake, classification, and property tracking using digital systems to enhance overall processing accuracy
- Maintain detailed and accurate records in accordance with policies and procedures
- Apply standardized processes to ensure proper documentation and case tracking
- Streamlined operational efficiency through precise data entry and timely system updates
- Support enforcement of procedures by ensuring all documentation meets and requires standards
- Facilitated communication with Spanish-speaking detainees to ensure clear understanding of procedures and compliance
- Collaborate with immigration personnel to support compliance and accurate recordkeeping
- Worked a full-time schedule of 40 hours each week.
Education
High School Diploma -
Douglas High School
Douglas, AZ, US05.2016
Skills
- Regulatory Compliance & Policy Enforcement
- Knowledge of Federal Regulations & Border Procedures
- Inspection and Search Procedures
- Document Analysis & Verification
- Surveillance & Security Monitoring
- Incident Report & Documentation
- Risk Assessment & Attention to Detail
- Intake Processing & Information Verification
- Data Entry & Records Management
- Inventory and Property Tracking
- E3 System & Digital Documentation
- Microsoft Office (Excel, Outlook, Word)
- Bilingual (English/Spanish)
- Critical Thinking & Decision-Making
- Time Management & Multitasking
- Team Collaboration
- Customer Service & Public Interaction
- CPR/First Aid
Certification
- Phlebotomy Certificate | Arizona Healthcare Training Institute
- Fire Science
- Law Enforcement
Languages
Spanish (Expert), English (Expert)
Languages
Spanish
Professional
English
Professional
Timeline
Detention Officer II
Cochise County Sheriff's Office
01.2026 - Current
Caregiver
Helping Hearts
05.2025 - Current
Processing Coordinator
SOSi
01.2023 - 03.2025
Direct Support Professional
Echoing Hope Ranch
04.2021 - Current
High School Diploma -
Douglas High School