Summary
Overview
Work History
Education
Skills
Accomplishments
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Ramona Morris

Ramona Morris

Prairie View

Summary

Proven track record of enhancing efficiency and productivity at Prairie View A&M University, adept in customer service and problem-solving. Spearheaded project coordination and streamlined office procedures, boosting team performance. Skilled in leveraging technology for tax preparation, demonstrating a dependable and collaborative approach. Achieved significant improvements in operational workflows, embodying a friendly, positive attitude.

Overview

9
9
years of professional experience

Work History

Adminstrative Associate III

Praire View A&M University
11.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
  • Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
  • Aided in project coordination efforts through diligent tracking of deadlines, deliverables, and resource allocation requirements.
  • Assisted with event planning efforts, ensuring successful execution of company-wide gatherings and conferences.
  • Boosted employee productivity by developing and implementing effective training programs for new hires.
  • Developed strategies to streamline and improve office procedures.

Senior Tax Preparer/Asst. Manager

Liberty Tax Service
10.2015 - 11.2021
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Streamlined the tax filing process for clients by implementing effective organization and documentation methods.
  • Leveraged advanced software programs in order to optimize accuracy and efficiency during the preparation process.
  • Delivered accurate tax returns by meticulously assessing deductions, credits, and exemptions.
  • Conducted comprehensive research on complex tax issues, resulting in well-informed solutions for clients.

Office Assistant II

Central Texas College
08.2015 - 06.2021
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Assisted with helping students on day to day basis.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Delivered clerical support by handling range of routine and special requirements.

Education

Bachelor of Science - Social Work

Prairie View A&M University
Prairie View, TX
12.2025

Associate of Arts - Psychology

University of Phoenix
Phoenix, AZ
06.2012

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Dependable and Responsible
  • Calm Under Pressure

Accomplishments

    Employee of the Year Award, Central Texas College

    Staff Member of the Year Award, College of Business Prairie View A&M University.

    Assistant Coordinator VITA (Volunteer Income Tax Assistance) Prairie View A&M University.

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Ramona Morris