Ramona Ponce
Cashion,AZ
Summary
I am an individual with strong customer relationship and interpersonal skills with an apt for learning. I am seeking this position because I want to assist in the success of the business with creativity and excellent customer service for the patrons.
Overview
12
12
years of professional experience
Work History
Sales Associate
BevMo
Glendale, AZ
12.2025 - Current
- Assisted customers by greeting them warmly. Provided product recommendations based on individual needs. Resolved issues effectively using product knowledge to guide selections.
- Assisted in stocking shelves and building displays. Supported maintenance of store cleanliness. Aided in receiving and organizing inventory.
- Executed sales transactions with precision and efficiency, ensuring compliance with age verification for alcohol purchases.
- Executed e-commerce fulfillment processes by efficiently picking and packing items for online orders.
- Facilitated customer education and enrollment in ClubBev program and Gopuff app.
Nutrition Assistant
Dignity Health
Phoenix, AZ
08.2021 - 02.2026
- Provide top tier customer service to visitors of the hospital along with peers and fellow employees
- Consistently follow and abide by POS procedures
- Carry out various tasks when requested within the cafeteria, kitchen, and doctors’ lounges
- Always maintaining cleanliness and sanitation when performing any role
Grocery Clerk
Fry’s Food and Drug
07.2016 - 07.2021
- Efficiently stocked and organized merchandise on store shelves, ensuring product availability and accuracy to enhance the customer shopping experience
- Strong ability to educate customers on promotions and help them find products
- Diligently maintaining store cleanliness and adhering to food safety standards
- Provided cash register operations, inventory management, display building, and product rotation
Team Lead
The Children’s Place
01.2014 - 09.2016
- Model, encourage, and demonstrate exceptional customer service during sales
- Develop talent through in-depth training and overall supervision of associates
- Support of management team to maximize productivity with product knowledge and meeting store goals
- Maintain a clean, organized, and efficient stockroom by abiding CRE standards and safety requirements
Education
High School Diploma -
Tolleson Union High School
Tolleson, AZ05-2011
Skills
- 9 years of customer service/interaction experience
- Microsoft Office: Word
- Strong analytical skills with high attention to detail and accuracy
- Excellent verbal, written and interpersonal communication skills
- Ability to manage production goals, deadlines, and various metrics
- Teamwork skills with communication, collaboration, and conflict resolution
Timeline
Sales Associate
BevMo
12.2025 - Current
Nutrition Assistant
Dignity Health
08.2021 - 02.2026
Grocery Clerk
Fry’s Food and Drug
07.2016 - 07.2021
Team Lead
The Children’s Place
01.2014 - 09.2016
High School Diploma -
Tolleson Union High School