Summary
Work History
Education
Skills
Timeline
Generic

Ramona Robinson

Tinley Park,IL

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Work History

Home Care Provider

DRG
Chicago Heights, IL
10.2023 - Current
  • Provides entertainment and companionship through conversation, reading, and board games.
  • Run errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Develops strong and trusting rapport with patients to facilitate smooth, quality care.
  • Cares for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Helps clients stay happy and healthy by providing mental and emotional support.

Remote Contact Tracer

22nd Century Technologies
Detroit, MI
  • Performed record keeping by logging client information within secure contact-tracing software/ Salesforce.
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Notified and interviewed individuals to ascertain novel coronavirus exposure level.
  • Provided educational and informational resources regarding isolation policies and quarantine measures.
  • Worked well in a team setting, providing support and guidance.

Spa Receptionist

Soothing Waters Wellness Spa
Chicago Heights, IL
  • Handled payments and processed credit card transactions.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Listened closely to customer complaints and responded appropriately to issues
  • Updated customer records and maintained accurate client information
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
  • Confirmed appointments, communicated with clients, and updated client records.

Customer Service Representative

Gam's Publishing
Chicago, IL
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.

Personal Caregiver

Addus Home Health Care
Homewood, IL
  • Helped clients maintain a safe environment by adhering to safety procedures and protocols.
  • Assisted with activities of daily living, including bathing, dressing, and grooming.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Provided ongoing compassionate patient care for each client.
  • Assisted with meal planning to meet nutritional plans.

Education

General Studies -

South Suburban College

High School Diploma -

Thornwood High School

Skills

  • Complex Problem-Solving
  • Patient Care
  • Client Documentation
  • Respectful and Compassionate
  • Multitasking and Organization
  • Customer Service
  • Microsoft Word
  • Call Triaging
  • CRM Software

Timeline

Home Care Provider

DRG
10.2023 - Current

Remote Contact Tracer

22nd Century Technologies

Spa Receptionist

Soothing Waters Wellness Spa

Customer Service Representative

Gam's Publishing

Personal Caregiver

Addus Home Health Care

General Studies -

South Suburban College

High School Diploma -

Thornwood High School

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Ramona Robinson