Raylynn Sutherland
Battle Creek ,MI
Summary
Driven by a commitment to compassionate caregiving and efficient office administration, I leveraged skills in patient care, documentation, and organization to enhance patient satisfaction and streamline operations at Heritage and TCS Lawncare. Achieved a notable increase in productivity through strategic problem-solving and teamwork, demonstrating proficiency in software applications and patient transportation. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Home Care Provider
Heritage
01.2013 - 09.2014
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted patients with self-administered medications.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
Home Health Aide
W Dr. Assisted Living
02.2012 - 07.2013
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Business Secretary
TCS Lawncare
03.2009 - 10.2012
- Streamlined administrative processes, resulting in increased productivity for both staff members and executives.
- Assisted in the recruitment process by screening candidates, scheduling interviews, and providing support during onboarding procedures.
- Implemented cost-saving measures by negotiating optimal contract terms with vendors ensuring overall financial stability.
- Optimized resource allocation with inventory tracking tasks and strategic procurement decisions.
- Collaborated with cross-functional teams to ensure successful project outcomes within tight deadlines or budgets constraints.
- Proactively identified areas for improvement in workflow processes leading to streamlined operations that enabled enhanced productivity across departments.
- Contributed to a positive office atmosphere through effective conflict resolution techniques and open lines of communication among colleagues.
- Provided crucial support during key business negotiations which resulted in favorable outcomes for the organization.
- Ensured timely completion of projects by coordinating team efforts and monitoring progress towards goals.
- Developed strong client relationships through professional communication and prompt resolution of inquiries.
Education
High School Diploma -
Lighthouse Christian Academy
Plainwell, MISkills
- Compassionate Caregiving
- Patient Care
- Meal Preparation
- Housekeeping
- First aid and safety
- Patient transportation
- Progress Documentation
- Client documentation
- Medication Administration
- Care Plan Management
- Care plan assessment
- Medical appointment coordination
- Case Management
- [State] Driver's License
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- Appointment Scheduling
- File Management
- Document Preparation
- Calendar Management
- Confidentiality understanding
- Schedule Management
- Complex Problem-Solving
- File systems management
- Report Writing
Timeline
Home Care Provider
Heritage
01.2013 - 09.2014
Home Health Aide
W Dr. Assisted Living
02.2012 - 07.2013
Business Secretary
TCS Lawncare
03.2009 - 10.2012
High School Diploma -
Lighthouse Christian Academy
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