Ramona Robinson
Magdala Foundation
Saint Louis,MO
18
years of professional experience
Dedicated Direct Support Professional with expertise in crisis management and client safety. Skilled in fostering independence and enhancing quality of life for individuals with disabilities.
Work History
DSP Direct Support Professional
2 Months- Assisted individuals with daily living activities, promoting independence and personal growth.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans.
- Monitored clients' physical and emotional well-being, documenting changes and reporting to supervisors.
- Facilitated recreational activities, enhancing social skills and community engagement among clients.
- Provided transportation support for clients to appointments, ensuring timely access to services.
- Maintained a safe and clean environment, adhering to health and safety regulations consistently.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Adapted communication techniques to effectively engage non-verbal clients, ensuring understanding and comfort.
- Provided emotional support and encouragement to clients, fostering trust and positive relationships.
- Monitored client progress and documented observations to ensure consistent care and effective support.
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Maintained entire family's schedule and organized events.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
Armed Security Officer
5 Years 9 Months- Monitored premises to ensure safety and security protocols were consistently followed.
- Conducted regular patrols to deter and detect unauthorized activities or breaches.
- Collaborated with law enforcement during incidents, providing detailed reports and evidence.
- Trained new officers on operational procedures and emergency response techniques.
- Implemented security measures that enhanced overall safety for personnel and visitors.
- Responded promptly to alarms and emergencies, coordinating effective resolution strategies.
- Maintained accurate logs of daily activities, incidents, and observations for management review.
- Responded quickly to incidents and assessed active situations for security concerns.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
- Wrote [Timeframe] reports detailing visitors, incidents, and resolutions.
- Maintained high standards of professionalism, serving as point of contact for security concerns for employees and visitors.
- Reduced false alarm responses, implementing rigorous verification procedures before escalating to emergency services.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Armed Security Officer
14 Years 10 Months- Developed strategies for improving security operations based on incident analysis and trends.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Completed full building and grounds patrols to spot and investigate concerns.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Provided first response to emergency situations, coordinating with law enforcement and emergency medical services for effective resolution.
- Enhanced property security with implementation of advanced alarm systems.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Wrote [Timeframe] reports detailing visitors, incidents, and resolutions.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
High School Diploma
Skills
Time management
First aid and safety
Behavior redirection
Client support
Decision-making support
Direct patient care
Transportation
Appointment scheduling
Patient care
Crisis management
Safety monitoring
Care plan management
Transportation assistance
Problem-solving
Daily living support
Verbal and written communication
Report writing
First aid and CPR
Client safety and first aid
Healthcare
CPR certification
Cooking meals
Vitals monitoring and documentation
Decision-making
Timeline
DSP Direct Support Professional
Magdala Foundation
04.2026 - CurrentRead More
Armed Security Officer
Allied Security
06.2017 - 03.2023Read More
Armed Security Officer
Securitas Security Services USA
03.2008 - 01.2023Read More
Beaumont High School
High School Diploma
Read More