Summary
Overview
Work History
Education
Skills
Timeline
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Ramona Rodgers

Dallas

Summary

Professional advisor with strong focus on achieving results and fostering team collaboration. Skilled in strategic planning, problem-solving, and client relationship management. Known for adaptability and reliability in dynamic environments. Prepared to deliver impactful solutions and drive success in any advisory role.

Overview

12
12
years of professional experience

Work History

Patient Disability Advisor

HCA
08.2024 - 02.2025
  • Developed strong relationships with clients through regular communication and excellent customer service.
  • Facilitated remote consultations to assess and support patient disability needs.
  • Enhanced team productivity with introduction of streamlined processes for client assessments and follow-ups.
  • Worked with cross-functional teams to achieve goals.
  • Ensured the submission of all required documents for disability claims.
  • Managed over 100 patient disability cases, ensuring comprehensive support and accurate documentation.

Patient Access Service Representative

HCA
06.2023 - 08.2024
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Coordinated interpreter services when necessary to eliminate language barriers between staff and patients.
  • Reduced errors in data entry by meticulously updating patient demographic information as needed.
  • Streamlined pre-authorization requirements for various tests or procedures, reducing delays in treatment plans.
  • Strengthened communication between clinical staff and patients by addressing inquiries and concerns promptly.

Education Director

Boys & Girls Club of America
10.2021 - 06.2022
  • Advocated for equitable access to high-quality educational opportunities for all students regardless of background or ability level.
  • Planned, directed and monitored instructional methods and content of educational and vocational programs
  • Developed and implemented innovative curricula for students.
  • Championed the adoption of research-based instructional strategies designed to help students develop critical thinking skills and achieve academic success.
  • Developed a monthly birthday enrichment program for to celebrate each student's individuality.
  • Built strong relationships with community partners to secure funding and resources for new initiatives and programs.

Family/Student District Coordinator

Decatur Public School District
08.2013 - 05.2017
  • Conducted regular site visits to monitor progress towards established goals, offering feedback and support as needed.
  • Prepared and delivered presentations on subject-specific topics.
  • Conducted behavioral assessments across five district schools to identify and address student needs.
  • Met regularly with academic staff and district leaders to ensure progress towards educational and attendance expectations.
  • Entered data, generated reports, and produced tracking documents.
  • Coordinated district-wide events and activities, fostering a sense of unity among schools and communities.
  • Implemented data-driven decision-making to improve overall district performance and student outcomes.
  • Cultivated relationships with community agencies to enhance volunteer recruitment

Education

Bachelor of Arts - Anthropology/Sociology

University of Illinois At Springfield
Springfield, IL

Skills

  • Analytical thinking
  • Time management
  • Critical thinking
  • Written communication
  • Relationship building
  • Problem-solving
  • Presentations and public speaking
  • Data interpretation
  • Active listening
  • Teamwork and collaboration
  • Attention to detail
  • Emotional intelligence

Timeline

Patient Disability Advisor

HCA
08.2024 - 02.2025

Patient Access Service Representative

HCA
06.2023 - 08.2024

Education Director

Boys & Girls Club of America
10.2021 - 06.2022

Family/Student District Coordinator

Decatur Public School District
08.2013 - 05.2017

Bachelor of Arts - Anthropology/Sociology

University of Illinois At Springfield

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Ramona Rodgers