Ramona Rodgers
Dallas,TX
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
Work History
Patient Disability Advisor
HCA/Parallon
Nashville, TN
09.2024 - Current
- Facilitated remote consultations to assess and support patient disability needs.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
- Ensured the submission of all required documents for disability claims.
- Managed over 100 patient disability cases, ensuring comprehensive support and accurate documentation.
Patient Access Registrar
Medical City Dallas Hospital
Dallas, TX
06.2023 - 09.2024
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Ensured all patient registration forms were completed accurately and efficiently.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Verified insurance eligibility and collected co-payments or deposits as required.
- Independently managed pediatric area, serving over 200 patients monthly.
Education Director
Boys & Girls Club of America
Plano, TX
10.2021 - 06.2022
- Planned, directed and monitored instructional methods and content of educational and vocational programs.
- Developed and implemented innovative curricula for students in grades K-12.
- Implemented strategies that promoted cultural diversity among students in the classroom setting.
- Researched best practices in instructional methods to improve student outcomes.
- Identified strategies, processes and metrics-that-matter to monitor program effectiveness for demonstrable effect.
- Developed a birthday enrichment program to celebrate each student's individuality.
- Developed community awareness through strategic social media postings.
Family/Student District Coordiantor
Decatur Public School District
Decatur, IL
08.2013 - 05.2017
- Prepared and delivered presentations on subject-specific topics.
- Attended workshops and seminars to enhance learning beyond the classroom.
- Conducted behavioral assessments across five district schools to identify and address student needs.
- Met regularly with academic advisors to ensure progress towards educational goals.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Collaborated with peers to develop innovative solutions for educational challenges.
- Volunteered for community service projects, applying academic knowledge in real-world scenarios.
- Cultivated relationships with community agencies to enhance volunteer recruitment.
Education
Bachelor of Arts - Sociology/Anthropology
University of Illinois At Springfield
Springfield, IL05-2011
Skills
- Report generation
- Written communication
- Compliance requirements
- Time management
- Presentations and public speaking
- Data Disaggregation
- Relationship building
- Cultural competence
- Decision-making
- Emotional intelligence
- Problem-solving
- Academic advising principles
- Client relationship management
Affiliations
- Member of Social Justice Committee
- Member of Disciplinary Advisory Board
- Participate of Re-entry program for Adults and Minors
Timeline
Patient Disability Advisor
HCA/Parallon
09.2024 - Current
Patient Access Registrar
Medical City Dallas Hospital
06.2023 - 09.2024
Education Director
Boys & Girls Club of America
10.2021 - 06.2022
Family/Student District Coordiantor
Decatur Public School District
08.2013 - 05.2017
Bachelor of Arts - Sociology/Anthropology
University of Illinois At Springfield