Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramona Wilson

Kalamazoo,MI

Summary

Adept at compassionate caregiving and household management, I significantly enhanced living standards for my daughter at Family Love Care. At Extended Stay America, I elevated guest satisfaction through expert reservation handling and conflict resolution. Skilled in medical equipment operation and emotional support, I bring a proven track record of impactful service and safety compliance.

Overview

9
9
years of professional experience

Work History

Family Caregiver

Family Love Care
2024.03 - Current

Caregiver for my adult daughter with several disabilities.

*Grooming

*Dressing

*Meal Preparation

*Mobility

*Transferring

*Bathing

*Housework

*Laundry

*Medication


Guest Service Representative

Extended Stay America
2019.06 - 2024.05
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Processed guest check-ins and check-outs following procedures for fast turnover.

Machine Operator

Onstaff
2018.10 - 2019.04
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated multiple machines simultaneously to meet production requirements.
  • Operated machining equipment safely with team of operators.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.

Machine Operator

Xcel
2018.07 - 2018.10
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated multiple machines simultaneously to meet production requirements.
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.

Food and Customer Service

Meijer
2015.04 - 2018.08

*Deli- cut meats and cheese for customers

cooked hot food.


*Bakery- Baked cookie's, breads, pastries,

Wrote on cakes for customers


Education

Associate of Science - Business Administration

KVCC
Kalamazoo, MI

Associate of Science - Business Accounting

Everest University - Tampa
Tampa, FL
05.2011

Skills

  • Transportation Assistance
  • Compassionate Caregiving
  • Household Management
  • Emotional Support
  • Nutritional planning
  • Social interaction
  • First aid and safety
  • Meal Preparation
  • Mobility Assistance
  • Recreational Activities
  • Medical Equipment Operation
  • Medication and Appointment Reminders

Timeline

Family Caregiver

Family Love Care
2024.03 - Current

Guest Service Representative

Extended Stay America
2019.06 - 2024.05

Machine Operator

Onstaff
2018.10 - 2019.04

Machine Operator

Xcel
2018.07 - 2018.10

Food and Customer Service

Meijer
2015.04 - 2018.08

Associate of Science - Business Administration

KVCC

Associate of Science - Business Accounting

Everest University - Tampa
Ramona Wilson