Ramona "Lisa" Smith
Columbus,IN
Summary
Dynamic Store Manager with a proven track record at GetGo Giant Eagle, excelling in team leadership and customer service. Enhanced operational efficiency through strategic inventory management and process improvements, resulting in increased customer satisfaction. Skilled in training and mentoring staff, fostering a collaborative environment that drives performance and profitability. 2011 until current time , Ran/run a C-store Bussines with a restaurant. Serve Safe certified, food safety focus, building relationships with both Team and customers
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Store Manager
GetGo Giant Eagle
Columbus, IN
2016 - Current
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Developed and implemented process improvements to enhance team efficiency and productivity.
- Managed budget allocation, optimizing resources for maximum effectiveness in project execution.
- Led cross-functional teams to achieve strategic objectives and foster collaboration across departments.
- Mentored junior staff, providing guidance on best practices and professional development opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Store Manager
Mapco Express
Columbus, IN
2016 - Current
- Oversaw daily operations to ensure efficient store functionality and customer satisfaction.
- Managed inventory levels, implementing strategies for optimal stock management and product availability.
- Trained and mentored staff on operational procedures, enhancing team performance and service quality.
- Developed promotional displays to increase product visibility and drive sales within the store environment.
- Analyzed sales trends to identify opportunities for improvement and implement actionable strategies.
- Ensured compliance with safety regulations, maintaining a secure shopping environment for customers and employees.
- Collaborated with corporate teams to execute marketing initiatives, boosting community engagement and customer loyalty.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and retention rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Store Manager
Rickers Gas Station
Columbus, IN
2016 - Current
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
Store Manager
Circle K
Columbus, IN
2011 - 2016
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Registration Representative
Columbus Regional Hospital
Columbus, IN
2003 - 2010
- Assisted patients with registration processes to ensure accurate data collection.
- Verified insurance information and patient demographics for compliance.
- Managed multi-line phone system to address inquiries and direct calls efficiently.
- Coordinated appointment scheduling to optimize patient flow and facility resources.
- Educated patients on registration requirements and hospital policies effectively.
- Maintained confidentiality of sensitive information in accordance with HIPAA regulations.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Collected demographic and insurance information from patients.
- Answered patient questions and inquiries regarding registration process and documentation.
- Explained form wording to patients to help each understand information required.
- Welcomed as many as Number patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Upheld HIPAA regulations and standards for protecting patient information.
Education
High School Diploma -
Columbus East High School
Columbus, IN05-1985
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
Inventory control
Recruitment and hiring
POS systems
Goals and performance
Team building and leadership
Team motivation
Recruiting and hiring
Operations management
Supply ordering
Policies and procedures
Store displays
Staff supervision
Staff management
Employee scheduling
Accurate cash handling
Work Planning and Prioritization
Opening and closing procedures
Documentation and reporting
Relationship building and management
Strategic thinker
Order management
Team development
Product merchandising
Payroll management
Customer response
Accurate money handling
Bank deposit procedures
Bank and safe deposits
Loss prevention
Operational efficiency
Inventory oversight
Loss prevention procedures
Retail merchandise quality standards
Strategic planning
Performance reviews
Sales coaching
Maximizing profitability
Flexible schedule
Sales promotions
Leading staff meetings
Vendor management
Merchandise planning
Delegating work
Personnel development
Operations oversight
Employee terminations
Talent recruitment
Culture development
Process improvements
Hourly shift management
Promotional planning
Verbal and written communication
Team building
Certification
Serve safe certified
Timeline
Store Manager
GetGo Giant Eagle
2016 - Current
Store Manager
Mapco Express
2016 - Current
Store Manager
Rickers Gas Station
2016 - Current
Store Manager
Circle K
2011 - 2016
Registration Representative
Columbus Regional Hospital
2003 - 2010
High School Diploma -
Columbus East High School