Ramond Nickerson
Grand Rapids,MI
Summary
Dynamic Service Technician with a proven track record at the City of Grand Rapids, excelling in equipment maintenance and troubleshooting. Recognized for optimizing service processes and enhancing customer satisfaction. Skilled in machinery operation and committed to safety compliance, consistently delivering high-quality results with minimal supervision.
Overview
17
17
years of professional experience
Work History
Service Technician
City Of Grand Rapids
10.2014 - Current
- Conducted routine maintenance on equipment to ensure optimal performance and safety compliance.
- Collaborated with team members to streamline service processes, enhancing workflow efficiency.
- Perform standard operating procedures for equipment servicing, increasing consistency in repairs.
- Installing new and removal of damaged equipment.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Bar Manager
Forty Acres Soul Kitchen
03.2022 - 07.2025
- Oversaw daily bar operations, ensuring efficient service and adherence to health standards.
- Managed staff training programs, improving service quality and employee performance.
- Implemented inventory control systems, reducing waste and optimizing stock management.
Machine Operator
Conagra Brands
01.2009 - 11.2012
- Operated machinery to ensure efficient production and adherence to safety standards.
- Conducted quality control checks to maintain product standards and compliance with regulations.
- Operated industrial machinery to ensure efficient production flow of consumable products
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Education
Criminal Justice
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma -
Loy Norrix High School
Kalamazoo, MI05-1998
Skills
- Equipment maintenance
- Troubleshooting techniques
- Safety compliance
- Process optimization
- Customer service
- Machinery operation
- Equipment installation
- Installation and repair
- Preventive Maintenance
- Valid Driver's license
- Work with minimal supervision
Timeline
Bar Manager
Forty Acres Soul Kitchen
03.2022 - 07.2025
Service Technician
City Of Grand Rapids
10.2014 - Current
Machine Operator
Conagra Brands
01.2009 - 11.2012
Criminal Justice
Grand Rapids Community College
High School Diploma -
Loy Norrix High School